onlytheone
Active Member
- 8/4/10
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Problem with a TD ... received fake timegraph QC pic , wrong mvmt! ... need advice
- Thread starter Skeletor
- Start date
I get that mate, potentially hundreds of watched effected, but how do you suggest PT recifys the issue further than the apology and solutions already offered? I fully understand the issue, Angus is on here giving further explanations...I have no reservations about ordering from PT because of how honest and quickly this has been resolved..
[MENTION=72385]Hyjynx[/MENTION]
[MENTION=72385]Hyjynx[/MENTION]
Im willing to bet mine is one of very few (if not the only one) to have slipped through with a real mechanical issue like this that is beyond refute or typical end-user repair. I'll bet most others that have gone through are of the s/d discrepancy that Mr. Watchmaker was too lazy to properly regulate. They probably fall in the 10 to 20 s/d variation and therefore would never be noticed by the end user... or easily chalked up to "caused by shipping/handling" to explain the deviation from the QC photo, which would be considerably more difficult to prove...
What a finale to this mess.
Props to PureTime for being upfront about it and taking ownership of the problem. Angus has been so good to this community for so long that I sincerely believe he had no prior knowledge of this issue and that he is probably just as aggravated and upset about it as we are.
This is a perfect example of the system we have here working:
Member feels mistreated
Member appeals to TD
TD insists no wrongdoing
Member appeals through help desk
Wrongdoing is confirmed
TD swiftly takes ownership of the situation, makes it right, and apologizes
Sounds good to me!
Sent from my SM-G920T using Tapatalk
Props to PureTime for being upfront about it and taking ownership of the problem. Angus has been so good to this community for so long that I sincerely believe he had no prior knowledge of this issue and that he is probably just as aggravated and upset about it as we are.
This is a perfect example of the system we have here working:
Member feels mistreated
Member appeals to TD
TD insists no wrongdoing
Member appeals through help desk
Wrongdoing is confirmed
TD swiftly takes ownership of the situation, makes it right, and apologizes
Sounds good to me!
Sent from my SM-G920T using Tapatalk
HELP DESK>>>HELP DESK>>>>HELP DESK
Another great example on how well the Help Desk tickets work in resolving issues in stead of taking it to the streets.
Another great example on how well the Help Desk tickets work in resolving issues in stead of taking it to the streets.
- 24/12/11
- 67,017
- 18,768
- 113
He got a half and half....
It was a high beat movement with a lo beat balance assy on it, which caused it to tick slower than it should have and resulted in 3hr loss per day....that mistake would have been detected on the timeograph....
I can't believe Angus would be daft enough to send out such an easily spotted misrepresentation after all the time he's been here, he must be aware of the forensic nature of a lot of the guys on here and that he'd get found it. Let's also be realistic and assume that in an illegal trade he's probably not going to attract top calibre staff throughout his business. In business shit happens and its about how you clear up the shit that reflects the boss. Looks like he's doing a pretty good job to me and probably even more reason to buy off him, as he'll make sure it won't happen again or his reputation will go down the toilet.
So the watchsmith is being dealt with, but what about the Puretime employee who responded to the OP with a load of BS and ultimately accused him of swapping movements? That's horrible customer service, even for the rep biz.
Anderz, no that's not the way I take it.
Member bought and paid for highbeat movement.
PT sends QC pic confirming movement beat rate.
Member gets watch with wrong movement.
Member contacts PT who refuses to exchange the watch or make it right.
Member starts thread with pics proving he got the wrong movement.
Member contacts TB for help because the dealer won't do anything.
PT now comes forward with this explanation because of pressure from TB and this thread.
Member bought and paid for highbeat movement.
PT sends QC pic confirming movement beat rate.
Member gets watch with wrong movement.
Member contacts PT who refuses to exchange the watch or make it right.
Member starts thread with pics proving he got the wrong movement.
Member contacts TB for help because the dealer won't do anything.
PT now comes forward with this explanation because of pressure from TB and this thread.
^thats it in a nutshell... however to play devils advocate I have nothing but good business with Puretime in the past so I am inclined to believe Angus in the 'rogue watchmaker' explanation.
The lack of assistance and accusation directed towards me could be explained by a panicking self-defensive employee(s) knowing that the jig is up.
The facts have proven all they can, I think, however closing statements from TB should put the final nail in this coffin.
The lack of assistance and accusation directed towards me could be explained by a panicking self-defensive employee(s) knowing that the jig is up.
The facts have proven all they can, I think, however closing statements from TB should put the final nail in this coffin.
It's being rectified going forward in addition to whomever it affected in the past. Responsibility has been taken and a promise of better oversight in the future, guilty party has been identified and is being dealt with. Cannot ask for more than that.
So the resolution is if your one of the ones that got screwed and realize you got screwed you can get a extended warranty lol, you can get shipping fees back and forth for repairs in the form of a discount on an additional purchase lol, and you can get a ten percent discount on future purchases lol.
Let's not forget they were the ones inspecting the watches for QC, taking pics, putting it on the timeograph. Now surely all this isn't done by one person. Bottom line is they have been caught sending the wrong movement. You pay for one thing and get another and when caught they offer an apology and discount on an additional purchase.
Ask yourself what would happen if a member did this in a sale to another member.
I think a dealer doing it is even worse.
Let's not forget they were the ones inspecting the watches for QC, taking pics, putting it on the timeograph. Now surely all this isn't done by one person. Bottom line is they have been caught sending the wrong movement. You pay for one thing and get another and when caught they offer an apology and discount on an additional purchase.
Ask yourself what would happen if a member did this in a sale to another member.
I think a dealer doing it is even worse.
I think you are going to get a lot of heat for your stance on this but I have to agree with you.
We have no knowledge of what happened behind the scenes except for what was shared by the person in charge of the company who was caught red handed. For all we know there is no watch smith (scape goat), the whole team was aware of these practices ect. We only have the word of one person to go on. This person would say anything to dissolve the situation.
I'm not saying that Angus is not being truthful. I'm just saying that's a big leap of trust to take. And there is no third party examining the situation
Couldn't agree more with post 115 and 116. There are a lot of people that continue to jump all over any members of this forum for wrongdoing and defend the TD without hesitation. Just because you fess up doesn't me you are good to go and conduct business as usual. Just my 2¢
More like the TD denied it until he was publicly exposed. In the mean time I sent OP a new movement, because TD would have screwed him over unless OP exposed this publicly.
Do not forget that TD accused OP of tampering with the watch. I will never buy from said TD.
Do not forget that TD accused OP of tampering with the watch. I will never buy from said TD.
I have to agree on the M2M seller stance sub.
Now I have no dog in this fight, I have gotten all my watches M2M. I think having a rogue employee is definitely possible, or having everyone in on it is just as possible, either one happens in business everyday in every corner of the world.
Really the outcome of the 3rd party investigation will tell, but like sub said, if a member did this he would be crushed on the thread, then brigged then banned and labeled a scammer POS and everything everyone always says, even if he apologizes!
Just makes you think.....