PayPal dispute advice please

[FiloViridae]

Sorry to hear this man [emoji20] hope it works out, however I think he's trying to pull a fast one... [emoji20]


Sent from the RWI mobile app

 

[Tucker]

Every little helps. When they see what you have gathered they will know you are not a scammer.

Agreed. Get all your ducks in a row to respond to PP.

 

[tripdog]

I smelled a rat when he filed a complaint 12 days after I marked it sent, saying it hadn't been received. That was over the Christmas break too. Very unrealistic expectations.

Aus to France is 2 weeks minimum - easily 4 weeks over the Christmas period.

 

[Nivka]

Aus to France is 2 weeks minimum - easily 4 weeks over the Christmas period.

Yeah I told him to calm his tits and it could take a month. I was pleased it got there within three weeks in the end

 

[atgm]

Some people were commenting that the timing seemed suspicious, but one scenario that occurred to me is this: we all check tracking obsessively, right? So why wouldn't this guy? And having seen that the tracking said it was delivered, but he never received anything... he would be suspicious, and so would we.

@Nivka Hope you can get something out of the destination postal service about the signature/delivery confirmation!

 

[Nivka]

Good news:

Dear Nivka,

PayPal has concluded our investigation of the following Buyer Complaint:

Buyer's name: xxxx
Buyer's email: [email protected]
Transaction ID: xxx

Transaction date: 2 Dec 2016
Transaction amount: $895.00 AUD
Your transaction ID: xxx
Case number: PP-xxx

Because the buyer has reported that the claim has been amicably resolved, this case has been closed.

Thank you for your cooperation with our investigation.

Yours sincerely,

Protection Services Department

 

[Nivka]

Thanks to everyone for their advice, which helped common sense prevail

 

[atgm]

Thanks to everyone for their advice, which helped common sense prevail

I'm glad it worked out for you! What was the resolution -- the buyer realized they'd gotten the package?

 

[tripdog]

Thanks to everyone for their advice, which helped common sense prevail

So what exactly happened ? - we need details . . . . :xd:

 

[Tucker]

Good news:

Dear Nivka,

PayPal has concluded our investigation of the following Buyer Complaint:

Buyer's name: xxxx
Buyer's email: [email protected]
Transaction ID: xxx

Transaction date: 2 Dec 2016
Transaction amount: $895.00 AUD
Your transaction ID: xxx
Case number: PP-xxx

Because the buyer has reported that the claim has been amicably resolved, this case has been closed.

Thank you for your cooperation with our investigation.

Yours sincerely,

Protection Services Department

Quit teasing us. What happened?

 

[Nivka]

I'm glad it worked out for you! What was the resolution -- the buyer realized they'd gotten the package?

So what exactly happened ? - we need details . . . . :xd:

Quit teasing us. What happened?

"The buyer reports the claim has been amicably resolved" is all I know as per the Pp sent the email last night. I guess the guy saw all the evidence I presented and realised his case was hopeless.

 

[tripdog]

So he did try to scam, but he's just not very good at it . . .

 

[Tucker]

"The buyer reports the claim has been amicably resolved" is all I know as per the Pp sent the email last night. I guess the guy saw all the evidence I presented and realised his case was hopeless.

...or maybe he found out the package arrived and was signed for by another individual?

 

[Nivka]

...or maybe he found out the package arrived and was signed for by another individual?

Ever the optimist! I guess it's possible