Hi All, new here so apologies in advance if I've missed formalities. Prior to Chinese new year I made my first order - with Chazingtime.
I made payment on 10th January with Wise per their instructions. I followed up on 16th as I was hoping to get it shipped before CNY shutdown. The next day they told me 'it seems your funds were returned, can you check?'.
After checking with Wise, they say the funds were definitely sent successfully and there is nothing they can do without a rejection letter from recipient.
I've been following up with Chazingtime now since 18th January (nearly 9 weeks now) and each response (after their request for another transfer receipt) has been some variant of 'we are waiting for our finance department to provide the rejection letter'.
I made successful payment for this some 10 weeks ago now and unsure of what to do as I feel I have been very patient. Any help would be greatly appreciated.
I made payment on 10th January with Wise per their instructions. I followed up on 16th as I was hoping to get it shipped before CNY shutdown. The next day they told me 'it seems your funds were returned, can you check?'.
After checking with Wise, they say the funds were definitely sent successfully and there is nothing they can do without a rejection letter from recipient.
I've been following up with Chazingtime now since 18th January (nearly 9 weeks now) and each response (after their request for another transfer receipt) has been some variant of 'we are waiting for our finance department to provide the rejection letter'.
I made successful payment for this some 10 weeks ago now and unsure of what to do as I feel I have been very patient. Any help would be greatly appreciated.
