The difference here is that we have ONE dealer per city, so they can pretty much do whatever they want. After 11k kms my bimmer started giving me "replace brake fluids" warnings, took to the dealer, the BMW tech got in the car with me and we went for a drive and he stopped and said "mate, im not officially doing this but.." and he pressed a few buttons and the warning disappeared. He told me that BMW programs these into their cars so that you go to the dealer and spend some money on it. He said my brake fluid was up to standard. This makes me think that its not just the dealer, but the manufacturer as a whole that robs and lies (see VW's recent problems) and they make the dealers do the same.
oi. that's real bad practice.
lucky our dealers don't do that.
if they get caught doing such, our strict consumer protection law would sting them real hard.
I've done commercial law so I'll explain in simple terms how well we are protected.
Here is an example, not car but mobile phone.
When you buy a mobile phone, it come with 1 year warranty right?
After that period, say 2 months, your phone mal functions.
You will take it to your phone retailer and ask for repair but the company will ask for your money.
But the law says company should provide reliable service expected by reasonable view.which means you don't expect it to just break after 1 year.
Now, they will say it is in written contract that the warranty expires after 1 year.
Doesn't matter, NZ consumer protection law demands you be looked after. so if they refuse, the sales staff who refused will be fined $50,000 and the company will be fined over $100,000.
Making it very hard to refuse.
Same law applies to any manufactured goods.
so such behavior like tinkering with on board computers will land them very harsh penalty here. Not worth thieving customers. [emoji12]
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