Robert sells watches mostly in quantity to dealers, so when you only buy one he isn't going to hold your hand. Like if you ask more than 1 question! But, he has hired some help recently to answer and help some of us noobs. I just ordered off him and he was very helpful! But, I think I maybe asked 2 questions. You pretty much have to know what you want before hand and read all his rules in his section. They just order and wait for your watch!