Need advise on watch DOA

[Phan.tom]

Hello friends - I purchased my first watch from TrustyTimes. It’s a beautiful watch, but the movements were broken. Do not wind, date change, or second hand movement. Basically didn’t work.

After several emails back and forth they are asking me to ship back to them. I’ve sent videos and pictures of the defective watch. Surely there is a better way to get this resolved?

I recently moved to Tampa, so I don’t know a watch service shop that would be willing to work on a rep.

 

[harvey-ridge]

They have offered the best solution, which is what you would do if it was any other defective item. Return it for a replacement, job done.

 

[P..DR..D]

RWI Recommendation: DO NOT RETURN YOUR WATCH TO CHINA - A caution to the wind

Members, while this has been said for years, it begs to be refreshed. RWI fully recommends that you DO NOT SEND YOUR WATCHES BACK TO A TD. If your watch is broken, the wrong watch, or anything, I suggest the following: If it is broken, we have a whole section of trusted Watchmakers section...

forum.replica-watch.info

 

[Phan.tom]

They have offered the best solution, which is what you would do if it was any other defective item. Return it for a replacement, job done.

Will do. Thanks.

 

[Jossé]

Hello friends - I purchased my first watch from TrustyTimes. It’s a beautiful watch, but the movements were broken. Do not wind, date change, or second hand movement. Basically didn’t work.

After several emails back and forth they are asking me to ship back to them. I’ve sent videos and pictures of the defective watch. Surely there is a better way to get this resolved?

I recently moved to Tampa, so I don’t know a watch service shop that would be willing to work on a rep.

Sad to hear, but it happens unfortunately.

I would check with one of the ones you find here:

Service and Parts Providers

Hire Modification Experts, Watchmakers, Parts Suppliers, and more.

forum.replica-watch.info

Rather check with Trusty to see if he is willing to cover some of the repair cost. The last resort should be sending it back to China, in my opinion.

 

[Karbon74]

Hello friends - I purchased my first watch from TrustyTimes. It’s a beautiful watch, but the movements were broken. Do not wind, date change, or second hand movement. Basically didn’t work.

After several emails back and forth they are asking me to ship back to them. I’ve sent videos and pictures of the defective watch. Surely there is a better way to get this resolved?

I recently moved to Tampa, so I don’t know a watch service shop that would be willing to work on a rep.

What’s the watch model and mvt inside?

 

[Phan.tom]

What’s the watch model and mvt inside?

AP0777B - Royal Oak 41mm 15500 SS/SS Blue ZF V3 A4302

 

[Jossé]

AP0777B - Royal Oak 41mm 15500 SS/SS Blue ZF V3 A4302

You’re 100% sure the watch isn’t working, right? I have a 15510 myself, and the winding on these watches is incredibly smooth - it can almost feel like there’s no resistance. Additionally, the watch often needs a little shake to get going, even when fully wound.

 

[Karbon74]

You’re 100% sure the watch isn’t working, right? I have a 15510 myself, and the winding on these watches is incredibly smooth - it can almost feel like there’s no resistance. Additionally, the watch often needs a little shake to get going, even when fully wound.

The thing is that OP says that even the winding is not working, not date change

While I would also be reluctant to send the watch back to China, I do wonder if that’s not the less problematic solution

I think @legend knows this mvt very well, maybe he can give his view

 

[Kerbus]

I’m fairly sure there’s a watchmaker in the Tampa area, but you’d have to search to see definitely

 

[Phan.tom]

You’re 100% sure the watch isn’t working, right? I have a 15510 myself, and the winding on these watches is incredibly smooth - it can almost feel like there’s no resistance. Additionally, the watch often needs a little shake to get going, even when fully wound.

Yes I tried winding it several times, then put it in an auto movement box for a couple days. The date wheel doesn’t move, nor the second hand. Hour and minute/hour are the only ones that move by crown.

I’ll give it another shake.

 

[j21]

Ask them in case it gets lost or seized by customs if they offer guarantee and they will resend you a new one. If they do then the best solution is to send it back. Andiot for example offers guarantee, Trusty I don't know

 

[Jossé]

The thing is that OP says that even the time setting is not working, not date change

While I would also be reluctant to send the watch back to China, I do wonder if that’s not the less problematic solution

I think @legend knows this mvt very well, maybe he can give his view

True, but some of the newcomers who end up here don’t know the front from the back of a screwdriver, so I thought it was best to check

 

[Jossé]

Yes I tried winding it several times, then put it in an auto movement box for a couple days. The date wheel doesn’t move, nor the second hand. Hour and minute/hour are the only ones that move by crown.

I’ll give it another shake.

After you’ve wound it up, do the minute and hour hands move even though the second hand remains still?

If you end up sending it back to China now, I would wait a bit. It’s probably a bad time to send anything to China right now, I can imagine the backlog there is huge after CNY.

 

[legend]

After you’ve wound it up, do the minute and hour hands move even though the second hand remains still?

If you end up sending it back to China now, I would wait a bit. It’s probably a bad time to send anything to China right now, I can imagine the backlog there is huge after CNY.

No he said he could move the minute and hour hand via the crown.

 

[Phan.tom]

After you’ve wound it up, do the minute and hour hands move even though the second hand remains still?

If you end up sending it back to China now, I would wait a bit. It’s probably a bad time to send anything to China right now, I can imagine the backlog there is huge after CNY.

No, there are no timing mechanisms that actually work. Andrew is recommending someone in the US.