Long wait for shipment info?

[OPdestrolover]

With Toro, I've tried a different TD for the first time, recently buying from PT.
Order process and QC was good, I'm just confused because it's been over a week now from authorizing QC pics and still no shipment info.
Contacted Toro twice already.
With PT, I got shipping info within 24 hours from authorizing QC pics.
Any similar experiences here ?

Edit: I've just seen that there seem to be similar issues with other buyers recently.
If he's too busy to ship my paid for and authorized order, I would have appreciated a little info telling me just that.

 

[r33gt]

make sure you got the right email and not his Qc pic email
also he told me the express shipping option wasn't available at the time as dhl/fedex ect wasnt accepting rep watches until October 10th so mine got sent via HK airmail

 

[OPdestrolover]

Got the right mail address. Still haven't heard anything for a week now.
At least informing your customer what's going on should be a minimum requirement, busy or not.

 

[OPdestrolover]

Got a reply from Toro.
Watch is on the triangle shipping way to Spain.
Tracking# provided.
All easy-peasy now !

 

[Ketjap Manis]

Got trackingnumber a few days after approving QC. So off to Spain it went. It got delivered there about 2 weeks ago now and still no trackingnumbers for inside EU. Asked for them and Toro responded he is still waiting for the numbers. So I guess we'll have to be patient. Maybe his Spanish contact sends out once a month...

 

[sazzu]

Fellow I am very confused too...
Watches arrived in spain on the 26th Sept and Since i need triangulation
I asked for new tracking number (Spain-Ita).
Got toro's reply on 30th sept saying he has't yet the tracking num and once he gets it from SPAIN he will email me.....

Nowadays, 11 Oct, I have not received any tracking num neither messages from Toro with any kind of explanations.... Tried to contact him twice last days...... The first about the shipping: no reply, the second about watch availability for a new order: prompt answered....

Very disappointed.

Call me noob, no problem, That's true it's one of the first post here and it's the very first order from Toro: probably the last and this is a pity since I was going to buy many other pieces.

Just to share with you: payment done the 29 August, more than 1k usd gone and nothing in my hands. Am i not patient?

Keep you informed. Cheers
K

 

[Ketjap Manis]

Yes, kind of frustrating. But what can you do? I think being patient is key with Toro. I'm going to ask for my tracking numbers again this next week. I guess it's reasonable to assume package is being sent forward by now. It's been three weeks since they arrived in Spain. I will let you know when it's here.....

 

[sazzu]

Update: tracking num received and Items shipped.

 

[Ketjap Manis]

That's great. I asked for new tracking info. No reply yet, but I'm hoping for the best....

 

[Ketjap Manis]

What email address did you use to ask for tracking numbers? I'm guessing I'm using the wrong one. Maybe that's why I don't get reply on my request for trackingnumbers....

 

[sazzu]

Pm sent

 

[urbanfishcake]

Did this get resolved Ketjap? In a similar situation myself. Come on Toro, reply to your messages.


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[Ketjap Manis]

Hey,
Toro's forward contact was on a trip. Should be back this weekend so shipping must happen in the next few days. We'll have to wait and see.

 

[torobravo]

Probably it was solved, usually they forgot once they got the package

 

[Ketjap Manis]

Toro, I haven't gotten my package yet! Urbanfishcake's and my post are of today. So I don't think it got solved yet for us.

 

[torobravo]

Toro, I haven't gotten my package yet! Urbanfishcake's and my post are of today. So I don't think it got solved yet for us.

Send me an email because I am not sure who you are from your username
torobravo.rg(at)gmail(dot)com

 

[Ketjap Manis]

Toro,

You've got mail!

 

[urbanfishcake]

Mail sent from me also. Kevin


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[sazzu]

Update: nothing received. Very slow shipping. Tracking no more updated since 13th Oct. Of course It does not depend by toro.

 

[urbanfishcake]

Reply received, many thanks Toro!


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