- 24/10/17
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I used Andiot for the first time a few months ago (review here https://forum.replica-watch.info/threads/after-using-every-td-under-the-sun.10977006/#post-11735340)
It was a very positive review, but it was a smooth purchase so I did say that the true test on a TD is when things go wrong.
Well, a recent order (Clean grey/black GMT) did go wrong when it turned up DOA. At first, I intended to get a watchsmith mate next door to sort it for me, but then I read somewhere that Andiot have a watchsmith in the UK (where I am). So I reached out to Elliot, explained my situation and he immediately told me to send it to his chap. At this point, I'd had the watch for a few weeks and I hadn't even bothered to tell Elliot that it was DOA as I'd intended to fix it locally. As such, I was half expecting a bit of resistance from Elliot; "Why didn't you tell me immediately" or "How do I know you haven't broken it in those few weeks". Absolutely nothing of the sort - he just immediately arranged for it to be repaired and two weeks later, the watch is back on my wrist working wonderfully.
So if the test of a good TD is how they react when things go wrong, Andiot have passed with flying colours and I cannot recommend them more highly. Cheers Elliot!
It was a very positive review, but it was a smooth purchase so I did say that the true test on a TD is when things go wrong.
Well, a recent order (Clean grey/black GMT) did go wrong when it turned up DOA. At first, I intended to get a watchsmith mate next door to sort it for me, but then I read somewhere that Andiot have a watchsmith in the UK (where I am). So I reached out to Elliot, explained my situation and he immediately told me to send it to his chap. At this point, I'd had the watch for a few weeks and I hadn't even bothered to tell Elliot that it was DOA as I'd intended to fix it locally. As such, I was half expecting a bit of resistance from Elliot; "Why didn't you tell me immediately" or "How do I know you haven't broken it in those few weeks". Absolutely nothing of the sort - he just immediately arranged for it to be repaired and two weeks later, the watch is back on my wrist working wonderfully.
So if the test of a good TD is how they react when things go wrong, Andiot have passed with flying colours and I cannot recommend them more highly. Cheers Elliot!
