Having a dispute with a TD here

[panermaniac]

are you serious panermaniac? OMG that's terrible.

Ya, it was quite a shock to see it as I walked up. I would have preferred him leaving it in my shoe rack!

 

[infamous18]

Hahaha you know shoe racks are notorious for missing packages so does your courier evidently

 

[TimeWillTell]

+1 sub

Now, I may be wrong but... TD seems to be empowered by the support of mods and his responses here have a tone of being standoffish. Any individual representing Amazon or any other company regardless of goods would think twice before representing the company and offering customer service in such a way. I've had my share of obnoxious, stalking, persistent, whiny, not so bright buyers but I did not succumb to a hostile tone. As we know, positive experiences are seldom shared, negative ones go viral...

Still, best of luck to all involved

On a parallel note, any one know if daz's issue was resolved as well?

revhrd, mind your words about me empowered by the support of the mods when you don't know what has op maligned me in the pms and openly accused me of conspiracy in his thread!

since you asked abt daz's issue, i had refunded him 50% without his returned shipment if there ever is.

rev, I agree, the attitude TWT has taken recently is very bad, I wouldn't order from them.

I wouldn't accept your order either.

 

[TimeWillTell]

Completely agree. I don't think anyone would expect the TD to put their hand in their pocket and refund/ replace at their own expense. However, as they use the shipping company frequently and have a relationship with them, it would make more sense for them to initiate the claim.

I also don't think it's correct to say that once the package leaves the seller that they are no longer responsible. They still have some degree of responsibility to ensure that it is received by the consumer, if it is not they should still play a key part in the resolution.

From personal experience though, I think consumers in the UK, US have become accustomed to a level of customer service that is probably much higher than in China. It wouldn't be uncommon for a retailer in these countries to take on the loss themselves to ensure the consumer received the product. This cultural difference is probably where a lot of the confusion lies.

We used any courier such as, EMS, DHL, Federal, SF, cuckooexpress, Fedex etc...if no request of any specific courier by buyer we will just use either cuckoo express or EMS, before ship we will forward shipping receipt to buyer for reference. We only have relationship with our own agent in china, how could we have any relationship with any courier outside of china? As we never liaised with them, fact is we never have a chance to liaise with them.


I have already replied op and to the mod in charge about what the singapore freight forwarder had replied to our inquiry . I don't have a policy that will responsible the destined country courier's action.

 

[Mike116]

Hey John you might want to ditch the skull and cross bones thing.especially in this thread.westerners associate this with piracy and problems mate

 

[458spider]

Here's how a courier left my SOH V2 outside my building.
Yikes!

well in this case, anyone can take your package but u super lucky btw

 

[Mike116]

Ok.skull and cross bones gone now.that was quick!.

 

[SUMIKITO]

That shipping box is an official USPS priority mail delivery package. The countries Postal Service takes over once it arrives in the destination country. Did your "official govt. postal carrier" leave that outside just like that !!!! wow that does no speak well of your local "Postal Service"..........good it was not lost !!

 

[sharrkey]

Thread now closed and I'll be in touch with 2 parties in due course!!


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