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Ghosted by theonewatches on whatsapp after I paid the order. What should I do?

vaptor

Do not accept unsolicited offers
12/3/23
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Indonesia
Paid an order 2 days ago via btc. I asked them if I can change the item yesterday and they said yes. Today I haven't received and single replies from them. I want to solve this peacefully if possible. What should I do?
 

TESLA760

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g00n

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vaptor

Do not accept unsolicited offers
12/3/23
6
3
3
Indonesia
First make sure you're actually dealing with the real theonewatches and not one of the copycat sites: https://forum.replica-watch.info/forums/theonewatches/

Then, if you are dealing with the right TD, just chill. Sometimes things take time in this line of business.
I'm connected via whatsapp with +86 170 8193 4955. I assume it's the real one?

Also yeah I might be a bit hasty since it was my first order. However the lack of contact since 21hrs ago make me anxious.
 

Geonor

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I'm connected via whatsapp with +86 170 8193 4955. I assume it's the real one?

Also yeah I might be a bit hasty since it was my first order. However the lack of contact since 21hrs ago make me anxious.
That's the right number. Just kick back and have a beer, you'll get your watch eventually.
 
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vaptor

Do not accept unsolicited offers
12/3/23
6
3
3
Indonesia
That's the right number. Just kick back and have a beer, you'll get your watch eventually.
Thanks. We actually haven't even agreed on a watch. After they said I can change the ordered watch, I asked if I can change to a cheaper watch and they refund me the difference. Maybe that's why they doesn't answer me anymore? I'm actually cool if they said they can't. All I want is some form of communication.
 

eBoy

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Paid an order 2 days ago via btc. I asked them if I can change the item yesterday and they said yes. Today I haven't received and single replies from them. I want to solve this peacefully if possible. What should I do?
eboy-ralph.gif


Hello and welcome to RWI!

I noticed that this is your first time posting on RWI. You are welcome to introduce yourself in the new members area in the "New members say hi" sub section.

As to your question: Please relax and calm down. Everything is peachy and hunky dory! Nobody is ghosting you after one or two days. Actual ghosting is only officially happening after 3 months of waiting. For everything less than 90 days, there's usually a very good reason, such as Chinese New Year, different time zones, Covid19, other illnesses, other urgent family matters or simply an increased workload with a huge backlog of messages the TD has to go through, for example for any of the aforementioned reasons.

Please also keep in mind that some TDs are one-man operations, and generally speaking, this isn't Amazon, Lazada or Aliexpress anyway, with instant replies by an army of service agents. If you want to engage in reps as a hobby, you will most certainly fail if you don't bring a lot of patience with you.

So, just...
Cat Relaxing GIF by The Dodo

.. Relax!
Slow Down Waiting GIF by Nick

... and..
Nervous Winter Olympics GIF by Team USA

... if you don't get a response within 30 seconds!

If you haven't already, please take some time to read the sticky threads in the new members area (in all subsections), as they contain lots of information for newcomers and, most importantly, our forum rules which you need to know, and of course ideally to follow, to get the best out of your experience on RWI!

A good starting point is this list of links to the most important RWI resources:


Also this please read this important sticky:


If you need further assistance, please feel free to contact me or @Feefo during your time as a newbie. That's what we are here for!
 
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Geonor

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Thanks. We actually haven't even agreed on a watch. After they said I can change the ordered watch, I asked if I can change to a cheaper watch and they refund me the difference. Maybe that's why they doesn't answer me anymore? I'm actually cool if they said they can't. All I want is some form of communication.
They didn't stop answering you. It's been 22 hours and they have other customers, things that happen, life can get in the way. This isn't Amazon and they don't have a huge call center with people ready to answer every whimsical question that might pop into your head on the minute. Just chill, they're a trusted dealer for a reason.

For future reference, you are the one complicating things by changing orders after you've paid. For a smoother transaction, do your research and decide on a watch and factory before you contact any dealer and especially before you pay.
 
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steve_theonewatches

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Paid an order 2 days ago via btc. I asked them if I can change the item yesterday and they said yes. Today I haven't received and single replies from them. I want to solve this peacefully if possible. What should I do?
Hello,

Sorry for the delay. We also can talk on Whatsapp: +8617081934955
 
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