Lucy takes her time and gets only the best possible watch. I ordered a Vacheron Overseas over a month ago and she has sent back 3 watches to the factory to be replaced after they failed her QC. I usually email her asking for an update every 4 or 5 days and she responds promptly. It is a long wait when the watch keeps getting sent back to the factory, but it will be the best rep the factory can make once Lucy approves it. Now I get to wait on shipping haha