First Time Rep Order - RG Daytona

[puretime]

Hi PT

I emailed you guys on the 12/11/2020 asking for an update with some real information as to what is going on and to discuss a refund if nothing was really progressing. I got a response saying that a replacement was ordered but “it wasn’t very good” so you ordered a new one” and that I should wait a “few more days” - which itself is becoming a bit of a catchphrase.

Having waited “a few more days” again I received no further update so I emailed you guys again yesterday but have yet to receive a response.

Can you guys actually tell me what the hold up actually is? Can I expect to receive QC pictures and the watch to be shipped by the end of this week?

If not can you tell me if the following watch is in stock and ready to be delivered by the end of this week?

https://puretimewatch.io/daytona-11...-rubber-strap-sa4130-free-extra-strap-v3.html

If not can I request that you initiate the refund please.

As we explained to you, the watches are not always available. It might be different from the time you ordered the watch. We don't make these watches so we have to wait for the maker to deliver them. Please send to us an email or PM me if you would like to change your order. Thank you and sorry for the incovenience cuased.

 

[sil3nt]

As we explained to you, the watches are not always available. It might be different from the time you ordered the watch. We don't make these watches so we have to wait for the maker to deliver them. Please send to us an email or PM me if you would like to change your order. Thank you and sorry for the incovenience cuased.

I completely understand if the watch was no longer in stock but I wasn’t told that until 2 weeks after you told me you would be sending a replacement. I did stress to you guys that I was hoping to receive the watch before the 12th November as the reason I decided to go ahead with the purchase was to have one for my wedding day (no longer an issue thanks to COVID). If the watch wasn’t in stock I should have been told straight away so I could have made the decision to change the order or receive the refund then.

I have already emailed you guys with the information already but I have now also sent you a PM

 

[puretime]

Thank you. We will check and write back to you as soon as possible

 

[sil3nt]

Apology needed to Puretime from myself. QC pictures for the replacement watch was sent via email on 14/11/2020 but the email went to my junk folder, which I didn't check.

Looking forward to receiving the watch.

Apologies again!

 

[puretime]

No worries. Hope this time it will arrive to you safely

 

[sil3nt]

For those following, the watch arrived today.

Thanks PT we got there in the end!!!

 

[puretime]

That's really great !!! Thanks for your feedback. Glad everything finally worked out