Happy to say I have placed my first rep order with Trusty Time. Look forward to the process.
| AP0777B - Royal Oak 41mm 15500 SS/SS Blue ZF V3 A4302 |
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First Rep Purchase - Royal Oak
- Thread starter Phan.tom
- Start date
Hello - I need advice please. I unpackaged my watch today and it’s a beauty, but there is no movement. Tried to wind and move it around but no movement with the second hand.
What should I do? I sent an email to Andrew. Any quick fixes?
Thank you.
Still working with Andrew. Seems the watch was damaged during shipping. The watch won’t wind and also the date wheel doesn’t work. Only the hour and minute hands can be set. Hoping for a fix or replacement. Andrew has been very responsive.
Hello friends - I purchased my first watch from TrustyTimes. It’s a beautiful watch, but the movements were broken. Do not wind, date change, or second hand movement. Basically didn’t work.
After several emails back and forth they are asking me to ship back to them. I’ve sent videos and pictures of the defective watch. Surely there is a better way to get this resolved?
I recently moved to Tampa, so I don’t know a watch service shop that would be willing to work on a rep. Any advice is appreciated.
After several emails back and forth they are asking me to ship back to them. I’ve sent videos and pictures of the defective watch. Surely there is a better way to get this resolved?
I recently moved to Tampa, so I don’t know a watch service shop that would be willing to work on a rep. Any advice is appreciated.
Same advice as what you got in the other thread
forum.replica-watch.info
RWI Recommendation: DO NOT RETURN YOUR WATCH TO CHINA - A caution to the wind
Members, while this has been said for years, it begs to be refreshed. RWI fully recommends that you DO NOT SEND YOUR WATCHES BACK TO A TD. If your watch is broken, the wrong watch, or anything, I suggest the following: If it is broken, we have a whole section of trusted Watchmakers section...
forum.replica-watch.info
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After a couple weeks of back and forth, still no resolution. No offer to exchange of replace unfortunately. I even asked if we could just split the cost of a replacement if I also include two other new watches in my order. Not accepted.
Currently shipping to a US third party repair place. Fingers crossed.
Currently shipping to a US third party repair place. Fingers crossed.