First Purchase with ANDIOT... some issues, But hopping for resolution.

[AlphaWolf]

About 7 weeks ago ordered Omega NTTD watch. Process was straight forward, QC video, pics , etc. Finally got the watch, but it had a small mechanical issue ( when changing the time, it would jump, and skip if moved backwards. Naturally that is not something one does regularly, but clearly there was a problem). Elliot requested to ship the watch back, which i did. Its been 2 weeks since it arrived in China, but no tracking update to show delivered, and I can't get straight answer from Elliot. It is most frustrating. I know many of you had a good experience with Andiot, but hasn't been the case for me. Its also makes it worse as this is my first order with Elliot ( I've ordered through Trusty twice so far). Im still hopping this issue will get fixed, and I wont feel that i lost my $$$.

 

[KonKir]

Where are you based? He didn’t have someone local to look at it (what I did with Trusty when had an issue here in the US)?

 

[AlphaWolf]

Where are you based? He didn’t have someone local to look at it (what I did with Trusty when had an issue here in the US)?

Located in USA. Elliot just requested to ship the watch back ( remove the band first). I thought standard procedure was to recommend a local spot for repair, but I followed what TD instructed and now its been a month and no word yet.

 

[Jossé]

Located in USA. Elliot just requested to ship the watch back ( remove the band first). I thought standard procedure was to recommend a local spot for repair, but I followed what TD instructed and now its been a month and no word yet.

Elliot doesn’t control customs and shipping. He probably knows just as little about where the package is as you do. The only thing you can do is sit back and wait.

The general recommendation is not to send watches back to China. It’s risky both for you, as the watch could go missing and for the TD receiving it.

 

[domiffm]

Sending back watches to China is not recommended and take weeks or months.

Just get it serviced locally.

 

[P..DR..D]

RWI Recommendation: DO NOT RETURN YOUR WATCH TO CHINA - A caution to the wind

Members, while this has been said for years, it begs to be refreshed. RWI fully recommends that you DO NOT SEND YOUR WATCHES BACK TO A TD. If your watch is broken, the wrong watch, or anything, I suggest the following: If it is broken, we have a whole section of trusted Watchmakers section...

forum.replica-watch.info

 

[AlphaWolf]

Elliot doesn’t control customs and shipping. He probably knows just as little about where the package is as you do. The only thing you can do is sit back and wait.

The general recommendation is not to send watches back to China. It’s risky both for you, as the watch could go missing and for the TD receiving it.

I understand, But i assumed TD has better idea how to solve this . I trusted a TRUSTED DEALER. LOL

 

[AlphaWolf]

Elliot doesn’t control customs and shipping. He probably knows just as little about where the package is as you do. The only thing you can do is sit back and wait.

The general recommendation is not to send watches back to China. It’s risky both for you, as the watch could go missing and for the TD receiving it.

That comment is unnecessary and not helpful. Naturally I don't assume that TD is the China post tzar, all I'm saying that i got a defective watch ( how did it pass QC I have no idea) , followed TDs instructions and now I'm being ghosted.

 

[joshhb8282]

That comment is unnecessary and not helpful. Naturally I don't assume that TD is the China post tzar, all I'm saying that i got a defective watch ( how did it pass QC I have no idea) , followed TDs instructions and now I'm being ghosted.

There are a million posts saying don't send back to China. It's a miracle that it made it here to the states in the first place, having it go back and forth twice is playing with fire.

That said, I hear you. It's kind of bullshit a bunch of people are yelling at you for doing what the dealer told you to do, but its for your own good.

 

[DiggerOfWatches]

No one is yelling

 

[joshhb8282]

No one is yelling

Nicely yelling / strong recommendation. Yelling from a good place.

 

[Jossé]

That comment is unnecessary and not helpful. Naturally I don't assume that TD is the China post tzar, all I'm saying that i got a defective watch ( how did it pass QC I have no idea) , followed TDs instructions and now I'm being ghosted.

Sorry, I just got off the phone with my good friend, the Chinese president. He did me an amazing favor and managed to locate your package:

Does this help?

Jokes aside, my point was that you're not being ghosted - most likely they know just as little about your package as you do. You’ll get an update when they actually know something - that’s usually how it works

 

[Elliot Black]

Dear client

You can just follow our instruction to send to us, we have been receiving for them no problem, you are not the first and last doing this now, we cover shipping cost and movement swapping as our terms and policies cover. Thanks.

Rgds
Elliot

 

[AlphaWolf]

Dear client

You can just follow our instruction to send to us, we have been receiving for them no problem, you are not the first and last doing this now, we cover shipping cost and movement swapping as our terms and policies cover. Thanks.

Rgds
Elliot

Elliot,
Good morning
Have you received my watch? Could you please tell me what is status. Its been 6 weeks since I've shipped it to you, as per your instructions.o

 

[Elliot Black]

Elliot,
Good morning
Have you received my watch? Could you please tell me what is status. Its been 6 weeks since I've shipped it to you, as per your instructions.o

Dear client

Pls contact us and provide order number to us, your return watch must be done and sitting with us. From here we can only see your name. No order number and model can be found Based on these information we are unable to identify u, there is order number and tracking u can provide us through either WhatsApp of email. sorry Without these in here. We can't tell Unfortunately.


Rgds
Elliot

 

[AlphaWolf]

Dear client

Pls contact us and provide order number to us, your return watch must be done and sitting with us. From here we can only see your name. No order number and model can be found Based on these information we are unable to identify u, there is order number and tracking u can provide us through either WhatsApp of email. sorry Without these in here. We can't tell Unfortunately.


Rgds
Elliot

Dear Elliot. Email sent. Please let me know status. thank you

 

[m5750]

Dear Elliot. Email sent. Please let me know status. thank you

I don't think @Elliot Black is ghosting you bro. He's probably getting TONS of emails and possibly doesn't have an answer yet. I've done 99.9% of my business with Andiot and even if it takes a while (or a long time), they'll take care of you. I don't know about his staff, but he's a legit guy.

 

[AlphaWolf]

I don't think @Elliot Black is ghosting you bro. He's probably getting TONS of emails and possibly doesn't have an answer yet. I've done 99.9% of my business with Andiot and even if it takes a while (or a long time), they'll take care of you. I don't know about his staff, but he's a legit guy.

I appreciate that info. Yeah, we are in communication, and things are moving. It's just a bad luck that my first purchase with Elliot had issues. Problems are unavoidable, but true sign of a good dealer is how he takes care of them. So far Elliot been solid. But I'll keep posting on progress.