First order with Puretime

[M.O.]

Hi there! I've just placed my first order with Puretime: DateJust 36 SS 126234 JDF 904L.

Ordner number: 100266402.

I am looking forward to a smooth process and hopefully to get a new regular TD.

I'll keep you updated.

 

[puretime]

Thank you for ordering with us, we will process it ASAP.

 

[M.O.]

Payment was confirmed on March 11. Still waiting for QC pics.

 

[M.O.]

Quick update here:

Received QC pics on March 28.
The order was send out on March 29.
Unfortunatly I was informed by the shipping company (DHL) today that the package is deemed to be lost (because the tracking status didn't change for many days) and that I have to inform the sender who will have to submit a loss report to DHL. I've just informed Puretime about this issue and I hope there will be a solution.

 

[puretime]

As from the tracking status https://t.17track.net/en#nums=00340434657210107113 it seems normal. We will double check with our shipping company then get back to you. If your local DHL says it's lost, please ask them if they can provide official paperworks . Thank you

 

[Vatoloco]

Quick update here:

Received QC pics on March 28.
The order was send out on March 29.
Unfortunatly I was informed by the shipping company (DHL) today that the package is deemed to be lost (because the tracking status didn't change for many days) and that I have to inform the sender who will have to submit a loss report to DHL. I've just informed Puretime about this issue and I hope there will be a solution.

Hello there , I am in Germany too , and mine took around 2 weeks to arrive. Looking at your tracking number , the watch arrived in Germany at 08/04 , so these days needs to arrive at you if everything goes smoothly

 

[M.O.]

Update:
Troubles with the delivery company are resolved now and I've got my watch today. I am very happy with it. PureTime customer service helped me a lot with the delivery issues and is very responsive. Just to avoid doubts: PureTime wasn't responsible for the issues at all, but solely the delivery company which gave some misleasing information about the tracking status on phone. Everything is fine now and I am looking forward to my next experience with PureTime.

 

[puretime]

Glad to hear that. Don't be panic when it doesn't move for a few days or when there are misleading info. We are always here ready to help you. Enjoy your watch !!!