Hi,
I am a very new member, created an account just now to share my experience to be known for "newbies" like myself.
I purchased a replica Tag Carrera from puretime after looking for a trusted and reliable dealer. This was my second replica purchase after 8 years. I am a teacher, not a collector, and have limited resources as one can imagine. So I try to make good research before buying something "expensive". Apparently this time i failed...
I decided the model, contacted with them via email, transferred the money via transferwise.
first problem was with qc pictures. When i received the qc images, i noticed something was odd with it. The dial i ordered was gray but in wc it looked grayish. After sending an email they noticed the problem and reordered the black dial one and submitted the qc images for the right one.
i received the watch after a couple days/weeks. But the watch this time was not working. No matter how many times i wind, it stopped after couple hours/minutes. I sent an email asking how to wind, if there is something wrong with me and the way i wind, followed their instructions but nothing changed... the brand new watch which went through "quality control" was not working!
they asked me to ship it back to them, but i have to pay for the shipping! An additional $50. The watch was defective from day one, which is not my fault but i have to pay for the shipping, hard to understand but anyway i did that, shipped it back to them like they said. In the end I was going to waste $400 or spend additional $50 to bring it back to life, there was no other choice.
two months after, the ship did arrive to china but not to puretime! I asked and the answer was, "it has customs problems, we cant get it. It will be returned back to you"
another $50 was wasted with 3 months and nothing in hand. I still didnt receive my package!
I decided to contact puretime to explain my frustration and disappointment. Sent an email last week to sales, billing & [email protected] to make sure my voice is heard. And guess what? No one even cared to write back, apologize, tried to do anything! I guess this is how it works with them!
Again I have to stress the point that, I as a teacher with limited resources in these unprecendented times with schools shut all over the country, wanted to reward myself with a small gesture, ended up being punished by some unreliable people/business, at least for me. I can not of course say they are scam but I can easily say their customer service sucks, together with their quality control!
My first purchase 8-9 years ago was from another really trusted dealer, I do now want to disclose their name(maybe its against policy I dont know), went very smooth, perfect with zero issues at all. And customer service was really top notch.
I am a very new member, created an account just now to share my experience to be known for "newbies" like myself.
I purchased a replica Tag Carrera from puretime after looking for a trusted and reliable dealer. This was my second replica purchase after 8 years. I am a teacher, not a collector, and have limited resources as one can imagine. So I try to make good research before buying something "expensive". Apparently this time i failed...
I decided the model, contacted with them via email, transferred the money via transferwise.
first problem was with qc pictures. When i received the qc images, i noticed something was odd with it. The dial i ordered was gray but in wc it looked grayish. After sending an email they noticed the problem and reordered the black dial one and submitted the qc images for the right one.
i received the watch after a couple days/weeks. But the watch this time was not working. No matter how many times i wind, it stopped after couple hours/minutes. I sent an email asking how to wind, if there is something wrong with me and the way i wind, followed their instructions but nothing changed... the brand new watch which went through "quality control" was not working!
they asked me to ship it back to them, but i have to pay for the shipping! An additional $50. The watch was defective from day one, which is not my fault but i have to pay for the shipping, hard to understand but anyway i did that, shipped it back to them like they said. In the end I was going to waste $400 or spend additional $50 to bring it back to life, there was no other choice.
two months after, the ship did arrive to china but not to puretime! I asked and the answer was, "it has customs problems, we cant get it. It will be returned back to you"
another $50 was wasted with 3 months and nothing in hand. I still didnt receive my package!
I decided to contact puretime to explain my frustration and disappointment. Sent an email last week to sales, billing & [email protected] to make sure my voice is heard. And guess what? No one even cared to write back, apologize, tried to do anything! I guess this is how it works with them!
Again I have to stress the point that, I as a teacher with limited resources in these unprecendented times with schools shut all over the country, wanted to reward myself with a small gesture, ended up being punished by some unreliable people/business, at least for me. I can not of course say they are scam but I can easily say their customer service sucks, together with their quality control!
My first purchase 8-9 years ago was from another really trusted dealer, I do now want to disclose their name(maybe its against policy I dont know), went very smooth, perfect with zero issues at all. And customer service was really top notch.