I am writing to express my dissatisfaction with the recent handling of my order, as well as the subsequent billing issue that has arisen.
On January 30 I placed an order with PureTime.io for a watch. Despite initially accepting the order, I was 1month later informed that the item was out of stock and would not be delivered on time as promised. While I understand that unforeseen circumstances can arise, I was disappointed by the lack of communication regarding this issue and the failure to provide timely updates on the status of my order.
To exacerbate matters, instead of promptly refunding the original amount of $1244.16, as was agreed upon, I was surprised to receive a link to fill my credit card information to be refunded then later charged again for this amount. This unauthorized charge was made without my consent or prior notification. I find this unacceptable and deeply concerning, as it represents a breach of trust between this company and me as a loyal customer.
I kindly requested that they rectify this situation immediately by refunding the full amount of $2488.32 to my account. They replied to me that they was not enough money in their account to proceed with the refunding. They leave me with no choice but to escalate this matter further. I will be forced to contact my bank to report this incident as fraudulent activity and request a chargeback.
I trusted this website for years but this incident forced me to stop doing business with them. Not professional they communicate very slowly and only by email. very disappointing .
On January 30 I placed an order with PureTime.io for a watch. Despite initially accepting the order, I was 1month later informed that the item was out of stock and would not be delivered on time as promised. While I understand that unforeseen circumstances can arise, I was disappointed by the lack of communication regarding this issue and the failure to provide timely updates on the status of my order.
To exacerbate matters, instead of promptly refunding the original amount of $1244.16, as was agreed upon, I was surprised to receive a link to fill my credit card information to be refunded then later charged again for this amount. This unauthorized charge was made without my consent or prior notification. I find this unacceptable and deeply concerning, as it represents a breach of trust between this company and me as a loyal customer.
I kindly requested that they rectify this situation immediately by refunding the full amount of $2488.32 to my account. They replied to me that they was not enough money in their account to proceed with the refunding. They leave me with no choice but to escalate this matter further. I will be forced to contact my bank to report this incident as fraudulent activity and request a chargeback.
I trusted this website for years but this incident forced me to stop doing business with them. Not professional they communicate very slowly and only by email. very disappointing .
