My sixth purchase from Ctime was a Rolex GMT-Master II 126710 BLRO "Pepsi" from Clean Factory. This will likely be my final purchase of 2025, anticipating the potential impact of President Trump's proposed 145% tariff on Chinese goods.
For those unfamiliar with Ctime, please note they have updated their WhatsApp contact number to +852 6289 2455. This change unfortunately meant I lost contact with Liana, my usual sales representative. However, the representative who assisted me on this occasion provided exceptional service.
To summarise my recent Ctime purchase, here is a concise timeline:
7th April: I placed my order and completed payment via Wise. The transaction was confirmed immediately.
8th April: Ctime contacted me to confirm that quality control checks were underway. I received ten photographs and two videos of the watch, showcasing it from every angle. These images confirmed the watch met my specifications. I did, however, note a small light spot near the crown and requested further inspection. The sales representative promptly sent two additional photographs, clearly showing the "spot" was merely on the protective film. This swift response and attention to detail were truly impressive.
10th April: I received notification that the watch had been dispatched, along with a tracking number.
14th April: I tracked the parcel online and confirmed it was in transit.
16th April: The parcel arrived! Upon opening it, I was delighted to find the watch in perfect condition, exactly as ordered. I did, however, encounter a minor issue with the date adjustment. While I was unable to contact Liana directly due to the change in contact details, the representative I spoke with quickly resolved the problem remotely.
Overall, I am extremely satisfied with the entire purchasing experience, from order placement to delivery. The exceptional customer service I received, despite the change in contact details, was truly noteworthy. The dedication to customer satisfaction is commendable and deserves the highest praise. The speed and efficiency of the entire process, from order to delivery, were particularly impressive.
For those unfamiliar with Ctime, please note they have updated their WhatsApp contact number to +852 6289 2455. This change unfortunately meant I lost contact with Liana, my usual sales representative. However, the representative who assisted me on this occasion provided exceptional service.
To summarise my recent Ctime purchase, here is a concise timeline:
7th April: I placed my order and completed payment via Wise. The transaction was confirmed immediately.
8th April: Ctime contacted me to confirm that quality control checks were underway. I received ten photographs and two videos of the watch, showcasing it from every angle. These images confirmed the watch met my specifications. I did, however, note a small light spot near the crown and requested further inspection. The sales representative promptly sent two additional photographs, clearly showing the "spot" was merely on the protective film. This swift response and attention to detail were truly impressive.
10th April: I received notification that the watch had been dispatched, along with a tracking number.
14th April: I tracked the parcel online and confirmed it was in transit.
16th April: The parcel arrived! Upon opening it, I was delighted to find the watch in perfect condition, exactly as ordered. I did, however, encounter a minor issue with the date adjustment. While I was unable to contact Liana directly due to the change in contact details, the representative I spoke with quickly resolved the problem remotely.
Overall, I am extremely satisfied with the entire purchasing experience, from order placement to delivery. The exceptional customer service I received, despite the change in contact details, was truly noteworthy. The dedication to customer satisfaction is commendable and deserves the highest praise. The speed and efficiency of the entire process, from order to delivery, were particularly impressive.
