Hello,
i have ordered some watches from Puretime. I like the shop and i hope i get help.
My story:
On May 8th i ordered two watches. One PAM 386 and a Breitling Superocean Heritage Chrono.
Two weeks later i received the watches. But they are not in the condition i have ordered it. The PAM 386 have a problem. The crown guard was mounted upside and only fixed with one screw. The second screw was missing. See the atteched picture.
The Breitling Superocean have wrong hands (hands from a Omega Planet Ocean) and a wrong date window. The numbers were white and the Background colour black. See the atteched picture. In normal case are the numbers black and the background colour is white.
I contacted Puretime and the stuff say the will fix them. The Breitling Superocean i keep, because the watch worked well and i can life with the mistakes.
The PAM 386 i shipped back and paid 10 Dollar for repair, although it was not my mistake that the crown guard is mounted upside and only fixed with one screw.
Today it is four months later i do not become the PAM 386 back, because Puretime is unable to repair it. I do not get a replacement or my money back.
But the story continues.
On June 26th i ordered a Tag Heuer Carrera and a Hublot Big Bang. I received this watches and they were ok.
On July 7th i ordered a Omega Planet Ocean with ETA movement. I received two weeks later the watch. But what must i see. The Omega is not ok. The crown wobble and fall out. I contacted Puretime and they say Puretime repair it. I shipped the watch back to Puretime and until now i did not get it back, because the maker of Puretime is not able to repair it. I do not get a replacement or the money back.
On August 11th i ordered a Omega Speedmaster Moonwatch from Puretime. Two weeks läter i received the watch. And it was terrible. I unpack it and the Chronograph Buttons are loose and fall out. See atteched picture. Puretime tell me to send the watch back and they will repair it. But i know from the other watches that Puretime is not able to repair it. So i told Puretime to give me the money back or ship a replacement. Puretime would not do this.
On August 27th i orderd a IWC Big Pilot Top Gun and on August 31th a Rolex Date Just. I hope i receive this watches in a good condition.
From 5 watches i received are 3 watches not ok. And Puretime do nothing. That is really terrible. I am patience, but 4 months are to long.
I think the Quality Control of Puretime is only sell talk, because if they really check the watches this mistakes are not possible.
I hope i get help from a mod or the admin and Angus will solve my problems fast.
Best regards
i have ordered some watches from Puretime. I like the shop and i hope i get help.
My story:
On May 8th i ordered two watches. One PAM 386 and a Breitling Superocean Heritage Chrono.
Two weeks later i received the watches. But they are not in the condition i have ordered it. The PAM 386 have a problem. The crown guard was mounted upside and only fixed with one screw. The second screw was missing. See the atteched picture.
The Breitling Superocean have wrong hands (hands from a Omega Planet Ocean) and a wrong date window. The numbers were white and the Background colour black. See the atteched picture. In normal case are the numbers black and the background colour is white.
I contacted Puretime and the stuff say the will fix them. The Breitling Superocean i keep, because the watch worked well and i can life with the mistakes.
The PAM 386 i shipped back and paid 10 Dollar for repair, although it was not my mistake that the crown guard is mounted upside and only fixed with one screw.
Today it is four months later i do not become the PAM 386 back, because Puretime is unable to repair it. I do not get a replacement or my money back.
But the story continues.
On June 26th i ordered a Tag Heuer Carrera and a Hublot Big Bang. I received this watches and they were ok.
On July 7th i ordered a Omega Planet Ocean with ETA movement. I received two weeks later the watch. But what must i see. The Omega is not ok. The crown wobble and fall out. I contacted Puretime and they say Puretime repair it. I shipped the watch back to Puretime and until now i did not get it back, because the maker of Puretime is not able to repair it. I do not get a replacement or the money back.
On August 11th i ordered a Omega Speedmaster Moonwatch from Puretime. Two weeks läter i received the watch. And it was terrible. I unpack it and the Chronograph Buttons are loose and fall out. See atteched picture. Puretime tell me to send the watch back and they will repair it. But i know from the other watches that Puretime is not able to repair it. So i told Puretime to give me the money back or ship a replacement. Puretime would not do this.
On August 27th i orderd a IWC Big Pilot Top Gun and on August 31th a Rolex Date Just. I hope i receive this watches in a good condition.
From 5 watches i received are 3 watches not ok. And Puretime do nothing. That is really terrible. I am patience, but 4 months are to long.
I think the Quality Control of Puretime is only sell talk, because if they really check the watches this mistakes are not possible.
I hope i get help from a mod or the admin and Angus will solve my problems fast.
Best regards
