I ordered from Puretime since 3 weeks ago. They said on their website shipping within 7-10 days. I asked them to ship or refund. Next day their QC send me pictures to confirm then I confirmed that everything well and asked them to ship. After 2 days billing department said they refund and if you still want the watch you must reorder again! I told them that my order is still and I can repay not reorder. Then they don’t care. It was a bad experience, and very uncomfortable customer service.
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Bad experience
- Thread starter Souldrops
- Start date
There is no a fraud but so bad customer service. You can’t understand how they work, No good response. It’s random work. They refund after I already confirmed with their QC department.
Yes but after that they asked me to wait. Then they send me pictures to confirm. Then I confirmed. Next day they said they refund and if I still want I should repay. I replied yes and no problem to pay again. Then no response. Next day said (ReOrder) then I asked to ( RePay) because my order still active. Then no response. You can’t find clear answer or good response.
+ that’s after very long time when I didn’t receive the product on time as they mentioned on their website. It’s my right to ask them to ship or refund because no updates on time.
unpleasant situation, it reminds me a lot of a very bad experience I had with a gen and a platform sponsored everywhere...and ok
I don't know if you ordered from puretime with the black friday discount, if it doesn't cost you patience, why not re-order and pay, maybe get a 10% discount...
but your anger is understandable
I don't know if you ordered from puretime with the black friday discount, if it doesn't cost you patience, why not re-order and pay, maybe get a 10% discount...
but your anger is understandable
Since few days ago I am sending many emails with no solution or any real attention. So I think better to be careful.
Well, I think this is a miscommunication between the one who read your refund request and the one who sent you QC pics. I suggest you follow their instructions to make a new order and buy it once again if you want that rep from them.
And please bear in mind that buying a rep in China ain't exactly the same experience as buying things from Amazon, sometimes they make mistakes and you won't get any better even if you make a big deal of it. If you think this is not ok, find another TD from the TD page. That will save you some time for complaint.
Thank you so much. I followed their instructions but no response from the same person. If you send an email today you will receive an email from other person. It’s random work drive you confused with no real solution.
If There is any TD has 16202 AP and ready to ship that’s better.
Best regards ..
in the meantime I wish you the best, I was thinking about contacting puretime in these days, although first I would like to read the opinions I asked for here on the forum...let's hopeSince few days ago I am sending many emails with no solution or any real attention. So I think better to be careful.
You are right. Thank you so much. I will try to read it.
Many thanks. I just received new email from them asking me to remake the order. I did following their instructions and paid. I hope they ship the watch.
Hi and welcome to RWI! Glad you found your way here.
I think as other members said there was a problem in communication. But in any case you have to bear in mind that you need to be very patient, sourcing watches can sometimes be a lengthy process, this is an illegal business and often it's simply slow, with factories or dealers laying low to not attract attention. I waited myself 2 months for a GMF Daydate because the factory was changing warehouse after some police raids. Read the stickies in the new member area to understand what to expect, it's a patience game and it's very important to keep communication civil with TDs despite the frustration you sometimes will feel.
Please take some time to read the sticky threads in the new members area (all subsections), learn the basic forum rules and get some very good advice in the process. A number of questions has already been answered there, this is just an example:
forum.replica-watch.info
As a new subscriber, you've already been directed to this thread, please read carefully and look through the linked additional threads:
forum.replica-watch.info
Another good thread to read to understand where RWI comes from and some fundamentals is this:
Most of the information you need to know to start is there. If you're preparing to buy, read the stickies before ordering. When you're finished, you can continue learning by reading the stickies in all remaining sections. If it's stickied, it's important information.
If you intend to sell, read the sales rules and all stickies in the sales section with particular care and make sure you understand each single rule. Sales rules infraction is taken very seriously here. As a new member you are not eligible to sell. Using the sales section is a privilege, eligibility must be earned, make sure you know and understand how.
For anything else, feel free to reach out to @eBoy or me, we're happy to assist, advise, direct, explain. Don't hesitate.
Don't be afraid to post noob questions in the new members area. In doubt, use the flame free zone. If you feel uncomfortable anywhere in the new members area, please reach out to @eBoy or me. Mutual respect is of utmost importance to us. On the other hand, we're grown-ups and are supposed to be able to deal with a bit of irony, don't take it personally, ever, a bit of irony never harmed anyone. If you laugh at jokes, you'll make friends faster.
This forum is a treasure trove of information and benefits from the engagement of all members who take their time to share their knowledge, help each other out and have some fun. We hope that you'll benefit and enjoy this platform as well as contribute positively to it.
If at any point you feel to contribute also on another level, feel free to pm the boss (trailboss99) to become a supporter and get some little perks with the status (editing rights, for example).
Enjoy the forum.
I think as other members said there was a problem in communication. But in any case you have to bear in mind that you need to be very patient, sourcing watches can sometimes be a lengthy process, this is an illegal business and often it's simply slow, with factories or dealers laying low to not attract attention. I waited myself 2 months for a GMF Daydate because the factory was changing warehouse after some police raids. Read the stickies in the new member area to understand what to expect, it's a patience game and it's very important to keep communication civil with TDs despite the frustration you sometimes will feel.
Please take some time to read the sticky threads in the new members area (all subsections), learn the basic forum rules and get some very good advice in the process. A number of questions has already been answered there, this is just an example:
Quick links to some of the more prevalent rules of the forum.
The First Constitution of RWI https://forum.replica-watch.info/for...itution-of-rwi QC Rules https://forum.replica-watch.info/for...tle-on-qc-pics https://forum.replica-watch.info/for...of-qc-pictures Glamour pics https://forum.replica-watch.info/for...r-pics-and-rwi Multiple Accounts...
forum.replica-watch.info
As a new subscriber, you've already been directed to this thread, please read carefully and look through the linked additional threads:
You are welcome
If you've just joined and are reading this, welcome to RWI. If you are brand new & can't post on the forum, please click on the email that was sent to you and confirm your account. You cannot use the forum as a member without confirming your account via email. If you did confirm your email...
forum.replica-watch.info
Another good thread to read to understand where RWI comes from and some fundamentals is this:
Most of the information you need to know to start is there. If you're preparing to buy, read the stickies before ordering. When you're finished, you can continue learning by reading the stickies in all remaining sections. If it's stickied, it's important information.
If you intend to sell, read the sales rules and all stickies in the sales section with particular care and make sure you understand each single rule. Sales rules infraction is taken very seriously here. As a new member you are not eligible to sell. Using the sales section is a privilege, eligibility must be earned, make sure you know and understand how.
For anything else, feel free to reach out to @eBoy or me, we're happy to assist, advise, direct, explain. Don't hesitate.
Don't be afraid to post noob questions in the new members area. In doubt, use the flame free zone. If you feel uncomfortable anywhere in the new members area, please reach out to @eBoy or me. Mutual respect is of utmost importance to us. On the other hand, we're grown-ups and are supposed to be able to deal with a bit of irony, don't take it personally, ever, a bit of irony never harmed anyone. If you laugh at jokes, you'll make friends faster.
This forum is a treasure trove of information and benefits from the engagement of all members who take their time to share their knowledge, help each other out and have some fun. We hope that you'll benefit and enjoy this platform as well as contribute positively to it.
If at any point you feel to contribute also on another level, feel free to pm the boss (trailboss99) to become a supporter and get some little perks with the status (editing rights, for example).
Enjoy the forum.