Bad customer service

[Steve346]

I recently took delivery (less than a month ago) of a Clean GMT Master II BLRO and I realised that the hour hand is scratching the dial abeam the date. This is obviously the result of bad setting of the hour hand. I have sent several emails to PureTime and not a single reply. I have purchased several watches from them but unless this is resolved and someone gets back to me since it is still under warranty I will never return as a customer.

 

[tripdog]

"DO NOT TRADE WITH ME"

 

[puretime]

Sorry to hear that but we never ignore any emails. Please make sure the email you contacted is correct: [email protected] or PLease PM us your order number. Thank you

 

[Steve346]

Sorry to hear that but we never ignore any emails. Please make sure the email you contacted is correct: [email protected] or PLease PM us your order number. Thank you

That is one of the email addresses I sent an email to, as well as a few others and no reply

 

[Steve346]

"DO NOT TRADE WITH ME"

Nice to see moderators with something constructive to say.

 

[puretime]

Please PM us your order number and email address if you do not hear from us in next 24 hours. Thank you

 

[Markangel]

I found it very constructive. Thanks, Trip )

 

[domiffm]

"DO NOT TRADE WITH ME"

If only Puretime had seen this warning before. I feel for them.

 

[Steve346]

Please PM us your order number and email address if you do not hear from us in next 24 hours. Thank you

Sadly I still have had no reply from anyone at PureTime despite multiple emails. I will wait till tomorrow and will PM you if I don't receive a reply to my emails.

 

[Steve346]

"DO NOT TRADE WITH ME"

For your information the "DO NOT TRADE WITH ME" was a glitch from your side. I raised a ticket regarding this today at was advised that it was a system glitch and one of your fellow moderators promptly removed it.

 

[puretime]

Sadly I still have had no reply from anyone at PureTime despite multiple emails. I will wait till tomorrow and will PM you if I don't receive a reply to my emails.

Maybe our responses went to your spams? Please double check because shuang said she remember she did answered such issue recently.

 

[Steve346]

Maybe our responses went to your spams? Please double check because shuang said she remember she did answered such issue recently.

No sadly it's not the case. I have received nothing in my spam folders or inbox from any PureTime email. I have sent multiple emails and received nothing so to claim you do not ignore any emails is a bit difficult to believe.

 

[Markangel]

It looks like the hour hand is catching the seconds hand at that point in the rotation. A number of things are wrong about that (if I'm right). I would ask for a new watch.

 

[puretime]

According to the order number from your PM, we checked our email and shuang did responded to you on 5th and on 7th. both emails show sucessfully delivered from our end.

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ibb.co

Please PM me a different email address of yours if you can't recieve our emails. You can return it to us for repairs. Thank you.

 

[Steve346]

According to the order number from your PM, we checked our email and shuang did responded to you on 5th and on 7th. both emails show sucessfully delivered from our end.

QQ-20220909133520 hosted at ImgBB

Image QQ-20220909133520 hosted in ImgBB

ibb.co

Please PM me a different email address of yours if you can't recieve our emails. You can return it to us for repairs. Thank you.

I don't think a repair is something I want. This is a faulty assembly which has cased damage. You should replace the watch

 

[Tigerdragon]

Puretime should sent you a new dial then go to a local watchsmith and let the Handstack fixxed (change the dial before).

Don't send it back to China it will take forever and if you have bad luck, china customs will seize the watch.

New dial + local watchsmith (puretime can pay the bill) is the best way in my opinion.

 

[Raddave]

For your information the "DO NOT TRADE WITH ME" was a glitch from your side. I raised a ticket regarding this today at was advised that it was a system glitch and one of your fellow moderators promptly removed it.

A partial glitch , its because you have 2 accounts , tell me why that is please
you should have been marked MULTI ACCOUNT

 

[Steve346]

A partial glitch , its because you have 2 accounts , tell me why that is please
you should have been marked MULTI ACC

No idea I even had 2

 

[Steve346]

Puretime should sent you a new dial then go to a local watchsmith and let the Handstack fixxed (change the dial before).

Don't send it back to China it will take forever and if you have bad luck, china customs will seize the watch.

New dial + local watchsmith (puretime can pay the bill) is the best way in my opinion.

I suggest you guys re-think how you treat your longterm customers. I've purchased 3 watches from you and had planned on several more, however after this experience I will never buy anything from you again. WHAT YOU SHOULD DO IS SEND ME A NEW WATCH.

You have been lying about replying to my emails, because you haven't. I have never had problems receiving emails from you throughout the 3 times I've bought watches from you and now suddenly I don't receive the emails you sent.I provided you with THREE different email addresses and you claim I'm not receiving your emails on ANY of them? Seriously? It's a lame excuse to avoid dealing with the warrantee which you CLAIM to provide with every purchase.

If this is how you treat your customers you will soon find out that these customers will NOT buy from you again.

 

[Steve346]

According to the order number from your PM, we checked our email and shuang did responded to you on 5th and on 7th. both emails show sucessfully delivered from our end.

QQ-20220909133520 hosted at ImgBB

Image QQ-20220909133520 hosted in ImgBB

ibb.co

Please PM me a different email address of yours if you can't recieve our emails. You can return it to us for repairs. Thank you.

Even after I PM'ed you and provided ANOTHER email I still have NOTHING from you. It's been days not 24hrs