I should have been more clear from the beginning, I know this. The problem I have is that I went well over and above what I had planned to do already. We had agreed on a price of $1200 for the completed watch with gen dial, crown, insert and SA3135 movement. He then asked if he could send me a gen crystal to be installed and would pay for the extra labor and I agreed. I ordered a bezel puller (those things are not freaking cheap!) so I could swap crystals without effing anything up and waited for the arrival of the crystal.
The crystal he sent was the worst thing I've every seen, the LEC looked like it had been scratched on by a kindergartener with Downs... I should have waited to get the crystal before ordering the puller and disassembling the case but I was trying to do everything in a timely fashion so it was too late. The bum crystal was no fault of his though so I figured why be a dick about it and put everything together and took the photos. I had told him I would install Clark hands but I couldn't find the set I thought I had so I installed a set of gen hands instead. The gen hands weren't pristine like the Clark hands were and didn't lume as strong as the dial (as is often the case I find) so I took lots of pictures and was very clear about what he was getting. I was fully prepared to offer a discount anyway due to the insert being worn and the winding issue but he immediately asked for a refund.
The offer of a refund had never been on the table, I simply offered him the option of paying half down and half when the watch was assembled, it never occurred to me that a "test drive" was even an option. I never sell things with a warranty but I will be entirely fair about what I'm selling and try to be as clear as humanly possible about the flaws in what I'm offering.
The crystal he sent was the worst thing I've every seen, the LEC looked like it had been scratched on by a kindergartener with Downs... I should have waited to get the crystal before ordering the puller and disassembling the case but I was trying to do everything in a timely fashion so it was too late. The bum crystal was no fault of his though so I figured why be a dick about it and put everything together and took the photos. I had told him I would install Clark hands but I couldn't find the set I thought I had so I installed a set of gen hands instead. The gen hands weren't pristine like the Clark hands were and didn't lume as strong as the dial (as is often the case I find) so I took lots of pictures and was very clear about what he was getting. I was fully prepared to offer a discount anyway due to the insert being worn and the winding issue but he immediately asked for a refund.
The offer of a refund had never been on the table, I simply offered him the option of paying half down and half when the watch was assembled, it never occurred to me that a "test drive" was even an option. I never sell things with a warranty but I will be entirely fair about what I'm selling and try to be as clear as humanly possible about the flaws in what I'm offering.
