- 25/12/19
- 37
- 52
- 18
I have dealt with Andrew several times, all my reps are either from the market here or from trusty time.
Recently I reached out to Andrew seeking to purchase a Noob LiquidMetal Planet Ocean.
The process went flawless, from payment to receiving the QC pics and shipping.
But USPS somehow lost the package, they initially marked it as delivered but I didn’t receive anything, I opened a ticket with the carrier and reached out to Andrew who actually worked with his agent and opened a ticket as well.
I assume the package was delivered to a wrong address and then returned to USPS who returned it to sender and it got lost somewhere in transit.
It was clearly not Andrew’s fault in any way, but he actually ordered another watch for me and shared the QC and then shipped.
I received it this week and I can’t be happier.
The watch is so beautiful and Andrew of Trusty Time is an awesome person to deal with. He takes customer services to the next level. I honestly won’t buy from anyone but him, and I highly recommend Trusty Time.
Recently I reached out to Andrew seeking to purchase a Noob LiquidMetal Planet Ocean.
The process went flawless, from payment to receiving the QC pics and shipping.
But USPS somehow lost the package, they initially marked it as delivered but I didn’t receive anything, I opened a ticket with the carrier and reached out to Andrew who actually worked with his agent and opened a ticket as well.
I assume the package was delivered to a wrong address and then returned to USPS who returned it to sender and it got lost somewhere in transit.
It was clearly not Andrew’s fault in any way, but he actually ordered another watch for me and shared the QC and then shipped.
I received it this week and I can’t be happier.
The watch is so beautiful and Andrew of Trusty Time is an awesome person to deal with. He takes customer services to the next level. I honestly won’t buy from anyone but him, and I highly recommend Trusty Time.
