A cautionary tale....?
I enquired through a TD’s site as to the availability of the 5GPO (either to accompany or replace my POrikaa, not sure yet) with the black bezel/orange number combo on Monday 3rd September. I received an email back later that day saying, yes it is in stock and I should order through their site. I placed the order immediately, along with a request for QC photos, and paid via Paypal on Tuesday 4th once my order on the site had been updated with the relevant Paypal payee details (I didn’t receive an email as indicated in the order process).
By the afternoon of Saturday 8th I hadn’t received any communications so I asked if QC pics were available or had the watch been shipped (I paid for express delivery and our initial correspondence suggested a 4-5 day delivery from placing the order). The TD replied by saying that the model I ordered was out of stock but he had the model with the white numbers. Slightly annoyed, I agreed to this as, to be fair, it was a 50/50 call which one I went for in the first place.
The QC pics followed quickly and the first thing I noticed was that the lume on some of the hour markers was over-filled, so I asked if he had one with better-applied lume. I was promptly informed that this was a beginner watch so it did not have ‘super-lume’ and that if I did not accept this then there was nothing more to do other than offer me a refund. Before I could reply, this was quickly followed by an email from the TD that said to his eyes the lume looks perfect and the issue is with the quality of his photos.
Should I have walked away? Or should I have accepted the word of a Trusted Dealer who said that the lume was - and I quote - “really perfect “? Well, my impatience and noob-ness won - I told him I would trust his judgment and accept the watch.
My biggest regret? No, it’s not trusting his word and accepting the watch. My regret is not telling him in any of my correspondence that I was a member on this and other rep fora, as I feel if I had done then I may have received a watch with a better quality finish like some of the examples I have seen on here and RG.
This is by no means intended to be a rant, rather a warning to others and maybe a gentle reminder for me the next time I place an order.
I enquired through a TD’s site as to the availability of the 5GPO (either to accompany or replace my POrikaa, not sure yet) with the black bezel/orange number combo on Monday 3rd September. I received an email back later that day saying, yes it is in stock and I should order through their site. I placed the order immediately, along with a request for QC photos, and paid via Paypal on Tuesday 4th once my order on the site had been updated with the relevant Paypal payee details (I didn’t receive an email as indicated in the order process).
By the afternoon of Saturday 8th I hadn’t received any communications so I asked if QC pics were available or had the watch been shipped (I paid for express delivery and our initial correspondence suggested a 4-5 day delivery from placing the order). The TD replied by saying that the model I ordered was out of stock but he had the model with the white numbers. Slightly annoyed, I agreed to this as, to be fair, it was a 50/50 call which one I went for in the first place.
The QC pics followed quickly and the first thing I noticed was that the lume on some of the hour markers was over-filled, so I asked if he had one with better-applied lume. I was promptly informed that this was a beginner watch so it did not have ‘super-lume’ and that if I did not accept this then there was nothing more to do other than offer me a refund. Before I could reply, this was quickly followed by an email from the TD that said to his eyes the lume looks perfect and the issue is with the quality of his photos.
Should I have walked away? Or should I have accepted the word of a Trusted Dealer who said that the lume was - and I quote - “really perfect “? Well, my impatience and noob-ness won - I told him I would trust his judgment and accept the watch.
My biggest regret? No, it’s not trusting his word and accepting the watch. My regret is not telling him in any of my correspondence that I was a member on this and other rep fora, as I feel if I had done then I may have received a watch with a better quality finish like some of the examples I have seen on here and RG.
This is by no means intended to be a rant, rather a warning to others and maybe a gentle reminder for me the next time I place an order.
