5th Order from Puretime - QC Delay

[Reaps]

The concentration of snobs is heartwarming.

They have a tendency to assert that you're wrong, unsolicitedly offering their opinions. Following that, they will share anecdotes about how businesses should be run, subtly implying that you're merely a plebeian in their eyes

Dude, calm down.

Look, we cannot control ZF. Noone can. Not even TDs. Even god cannot control when ZF release their batch. Whatever the TD says, they probably don't even know when ZF is going to release their next batch. And there's a line of customers in front of you as well waiting.

There's a shortage of all ZF reps already. Even the popular ZF 15500, one of their best sellers, is having trouble with stock. You can whine, you can complain, you can post as many threads as you want. But it's not going to change anything or make ZF release their batch faster.

Is it raids? Is it one of their suppliers is down? We don't know. This isn't Amazon, this is a illegal replica watch world.

I am waiting 2 months for the 33mm Burgundy Arabic Dial from ZF. And I can wait another 2 months no problem.

And I can tell you, even with local market sellers, they are also having issues with ZF.

Patience is the name of the game. If you cannot, wait... well, I dare you to walk into an AP store and ask for a 15500 Black Dial and see how long the wait list is for one of those.

 

[johnchpark]

I finally received watch on Dec 13
(Original order placed on Sept 5)

But it arrived with a faulty movement.

Firstly, it isn’t even recognized by the timegrapher.

When I manually tested the rate (timed start), it runs 5 seconds fast every minute. That comes out to 7,200 seconds fast a day!

I already tried demagnetizing it.

Proof images below.

I have placed 5 orders with Puretime so far, and have not had any issues until now.
It’s disappointing to wait 4 months to get my order, just to have it arrive faulty.

So what now?

 

[Reaps]

I finally received watch on Dec 13
(Original order placed on Sept 5)

But it arrived with a faulty movement.

Firstly, it isn’t even recognized by the timegrapher.

When I manually tested the rate (timed start), it runs 5 seconds fast every minute. That comes out to 7,200 seconds fast a day!

I already tried demagnetizing it.

Proof images below.

I have placed 5 orders with Puretime so far, and have not had any issues until now.
It’s disappointing to wait 4 months to get my order, just to have it arrive faulty.

So what now?

Shit happens in the fake watch game. Sometimes not everything will go perfect.

The movement probably got damaged in international shipping. Chalk it up to being unlucky. 1 in 5 watches having something wrong is normal. This happens even with gen watches. Imagine your package being tossed

Luckily that watch doesn't have a clone movement so it should be an easy fix.

The easiest way is to get a watch maker to look at it. That looks like the V7F so the movement if I'm not mistaken is the ETA 2892. Very easy to repair and cheap to replace to.

What I would do is send to a watch maker to your country to diagnose and repair. If repair is over $150 just order a new asian ETA movement off Aliexpress or you can splurge for the gen ETA to replace.

Negotitate with puretime for a discount for your next order.

Again, stuff happens. It's not PT's fault.

 

[domiffm]

Take it to a watchmaker

 

[Reaps]

Same with me, no estimations are given, just evasive "wait till the next batch", and no hint whatsoever when this batch might be.

The concentration of snobs is heartwarming.

They have a tendency to assert that you're wrong, unsolicitedly offering their opinions. Following that, they will share anecdotes about how businesses should be run, subtly implying that you're merely a plebeian in their eyes

So did you ever get your watch? You see people like you complain and whine and are negative but I would bet you recieved your watch - want to apologize to PT?

 

[johnchpark]

Video links for the timegrapher and manual testing

https://imgur.com/a/eIwvLud

 

[puretime]

Sorry for what happened to the watch. This happens sometimes because of shipping. If you winded enough turns and it still shows like that, you can return the watch to us .

 

[johnchpark]

Sorry for what happened to the watch. This happens sometimes because of shipping. If you winded enough turns and it still shows like that, you can return the watch to us .

Thank you for the response.
Can I request your reply to my email?

 

[puretime]

Thank you for the response.
Can I request your reply to my email?

Sure, we will get back to your email soon

 

[TESLA760]

I finally received watch on Dec 13
(Original order placed on Sept 5)

But it arrived with a faulty movement.

Firstly, it isn’t even recognized by the timegrapher.

When I manually tested the rate (timed start), it runs 5 seconds fast every minute. That comes out to 7,200 seconds fast a day!

I already tried demagnetizing it.

Proof images below.

I have placed 5 orders with Puretime so far, and have not had any issues until now.
It’s disappointing to wait 4 months to get my order, just to have it arrive faulty.

So what now?

Use some common sense. That would be the first step. There is an entire section here for trusted watch smiths. That would be the logical place to start.

 

[johnchpark]

Use some common sense. That would be the first step. There is an entire section here for trusted watch smiths. That would be the logical place to start.

Why is it common sense that the customer should have to dish out another extra $100~150 to repair a brand new watch that arrived with a faulty movement?

I understand that during shipping it can have gotten damaged, and I’m not criticizing TD or accusing them. I’m being civil and trying to work out a solution that is the easiest for both of us.

At the end of the day, it’s a bit of a loss for both sides, and i’m simply asking TD to help figure out a solution. Isn’t that why they’re TD in the first place - that even though it’s a “CoUnTeRfEiT pRoDuCt”, they still provide some sort of customer service and seller responsibility to customers?

Puretime has been responsive and helpful so far, which is why i continue to order from them.
But a lot of ppl in this group seem to think it’s normal for customers to be ok taking losses left and right. I’m not made of money, which is why im buying reps in the first place

 

[MaximillianGT]

Why is it common sense that the customer should have to dish out another extra $100~150 to repair a brand new watch that arrived with a faulty movement?

I understand that during shipping it can have gotten damaged, and I’m not criticizing TD or accusing them. I’m being civil and trying to work out a solution that is the easiest for both of us.

At the end of the day, it’s a bit of a loss for both sides, and i’m simply asking TD to help figure out a solution. Isn’t that why they’re TD in the first place - that even though it’s a “CoUnTeRfEiT pRoDuCt”, they still provide some sort of customer service and seller responsibility to customers?

Puretime has been responsive and helpful so far, which is why i continue to order from them.
But a lot of ppl in this group seem to think it’s normal for customers to be ok taking losses left and right. I’m not made of money, which is why im buying reps in the first place

Well, that is because there is always a greater risk of sending a rep back to China, the ㅅㅂ Customs might seize the rep and you lose all the money spent on that rep. Even if this is not the case, the wait could be extended, one might not want to wait for a few months to deal with that.

 

[TESLA760]

Why is it common sense that the customer should have to dish out another extra $100~150 to repair a brand new watch that arrived with a faulty movement?

I understand that during shipping it can have gotten damaged, and I’m not criticizing TD or accusing them. I’m being civil and trying to work out a solution that is the easiest for both of us.

At the end of the day, it’s a bit of a loss for both sides, and i’m simply asking TD to help figure out a solution. Isn’t that why they’re TD in the first place - that even though it’s a “CoUnTeRfEiT pRoDuCt”, they still provide some sort of customer service and seller responsibility to customers?

Puretime has been responsive and helpful so far, which is why i continue to order from them.
But a lot of ppl in this group seem to think it’s normal for customers to be ok taking losses left and right. I’m not made of money, which is why im buying reps in the first place

Apparently you know more than us. Do what you'd like. When you bang your head enough times you'll look at this thread and wish you'd listened to the advice from the community

 

[Reaps]

Why is it common sense that the customer should have to dish out another extra $100~150 to repair a brand new watch that arrived with a faulty movement?

I understand that during shipping it can have gotten damaged, and I’m not criticizing TD or accusing them. I’m being civil and trying to work out a solution that is the easiest for both of us.

At the end of the day, it’s a bit of a loss for both sides, and i’m simply asking TD to help figure out a solution. Isn’t that why they’re TD in the first place - that even though it’s a “CoUnTeRfEiT pRoDuCt”, they still provide some sort of customer service and seller responsibility to customers?

Puretime has been responsive and helpful so far, which is why i continue to order from them.
But a lot of ppl in this group seem to think it’s normal for customers to be ok taking losses left and right. I’m not made of money, which is why im buying reps in the first place

RWI Recommendation: DO NOT RETURN YOUR WATCH TO CHINA - A caution to the wind

Members, while this has been said for years, it begs to be refreshed. RWI fully recommends that you DO NOT SEND YOUR WATCHES BACK TO A TD. If your watch is broken, the wrong watch, or anything, I suggest the following: If it is broken, we have a whole section of trusted Watchmakers section...

forum.replica-watch.info

Good luck. Whatever you do, you can't say we didn't warn you. You can spend $150 and fix it or choose to risk losing $450 on your watch.

By the way, no offense, but here's a rule. Don't spend what you can't afford in the rep game.

 

[johnchpark]

I am aware of the suggestions to never send back your watch to China.

I've emailed Puretime, and have suggested my first two best options be:
1. I have the watch repaired locally, but Puretime cover the repair costs.
2. Puretime send me a replacement movement from ZF so I can swap the movements myself.

Again, due to customs issues in China, I prefer not to return the watch. But if Puretime can give a guarantee that they will cover the watch even upon customs seizure, then I may be ok to send it back to them.

RWI and r/Reptime seem to have very different opinions about shipping watches back to China.
RWI seems to say "NEVER" ship it back, while users on Reptime say they've had no issues shipping watches back and forth
Regardless, it'll take risk, time, and shipping costs so it's not my preferred solution.

Waiting on Puretime's response

 

[Reaps]

I am aware of the suggestions to never send back your watch to China.

I've emailed Puretime, and have suggested my first two best options be:
1. I have the watch repaired locally, but Puretime cover the repair costs.
2. Puretime send me a replacement movement from ZF so I can swap the movements myself.

Again, due to customs issues in China, I prefer not to return the watch. But if Puretime can give a guarantee that they will cover the watch even upon customs seizure, then I may be ok to send it back to them.

RWI and r/Reptime seem to have very different opinions about shipping watches back to China.
RWI seems to say "NEVER" ship it back, while users on Reptime say they've had no issues shipping watches back and forth
Regardless, it'll take risk, time, and shipping costs so it's not my preferred solution.

Waiting on Puretime's response

Great, another redditor.

Do the TDs belong to reddit or the forum? Who established TDs? Who formed the system for TDs and all the information you see here? Reddit? Or RWI?

Puretime only has guarantees here because RWI established those guarantees.

Yet reptime leaches off of the TD system here, provides no value, constantly shits on RWI and preaches misinformation. Yet when something goes wrong Redditors always rush here to bitch and complain, to use RWI resources.

Reptime is full of misinformed highschoolers, anybody with no reputation can post slander.

So with that said, if you want to trust Reptime over the forum that established the literal Trusted Dealer you are using, go ahead.

Puretime won't cover the risk of you sending your watch back to customs fyi. I'm 99% sure.

 

[TESLA760]

Reptime ?

 

[puretime]

We've PMed you back. Thanks

 

[johnchpark]

Update: I took it to a local watchsmith and he fixed the hairspring. It was tangled up so he had to straighten it out.
Cost was suprisingly low - under $50. Puretime agreed to cover the repair fee, and am waiting for finalizations.

 

[TESLA760]

Update: I took it to a local watchsmith and he fixed the hairspring. It was tangled up so he had to straighten it out.
Cost was suprisingly low - under $50. Puretime agreed to cover the repair fee, and am waiting for finalizations.

Well look at that . Guess we were right all along.