5 Watch Purchase Problems… (Conversion Rate charge)

[Californiaff]

I purchased 5 watches form puretime.io and was given the option to pay via credit card.

My total purchase price was $2,513.00.

Order #100274972

I was then emailed my order is “too big” to pay via credit card.

I suggested we break up the order into three separate purchases and they agreed.

I was to pay US$850+US$850+US$813.

I paid the 1st $850 but when the order was processed, I was charged $926.09?

I questioned the charge and was told it’s not their fault and it’s the “conversion rates charge”????

I don’t feel this is fair because no where on it’s website does it mention “conversion rate” and now I can’t even get a response from customer service.

Lastly I’ve been a customer since September 2014, and have never been charged a price different than my “Ordsr Price”.

If someone could please assist, I would be forever grateful.

Thank you in advance.

California FF

 

[mclarendude]

This is normal and not new. It really is not their fault but either your bank/credit card. Just like PayPal fees. It's not a scam or anything wrong. Sadly how it is now.

Doesn't matter if you feel it is not fair, it just how it goes when dealing with people outside of the US dollar.

 

[Reaps]

Your credit card conversion and fees are set by your CREDIT CARD company and unfortunately now in 2023 there are stricter controls on transferring money into China

 

[Tim4682]

Yup…is what it is. Weve all been there.

If you dislike that, which I do. Pay via Wise or similar…then its very transparent what youre paying, no surprises.

 

[Californiaff]

So I have to pay an extra $72 three times? Seems like a lot…

 

[mclarendude]

So I have to pay an extra $72 three times? Seems like a lot…

Yup, unless you choose another payment method. Again, not their fault, your credit card company did this.

 

[puretime]

I am very sorry for this. This business is not legit , The exchange rate is always bad. It's really beyond our control

 

[Californiaff]

So I have to pay an extra $72 three times? Seems like a lot…

I am very sorry for this. This business is not legit , The exchange rate is always bad. It's really beyond our control

Can you confirm you received my $926? I sent the screenshot but it had still not yet been confirmed.

 

[puretime]

Can you confirm you received my $926? I sent the screenshot but it had still not yet been confirmed.

Please expect slight delay in responses due to weekend. The first $850 is recieved, thanks

 

[Californiaff]

Please expect slight delay in responses due to weekend. The first $850 is recieved, thanks

Ok I will send the next two payments.

 

[Californiaff]

Please expect slight delay in responses due to weekend. The first $850 is recieved, thanks

Now it’s telling me it won’t take my Visa for the 2nd and 3rd payment. I don’t have Mastercard. It accepted Visa for the 1st Payment?

 

[shalke]

Best way is a service for currency conversion. Like Wise, they charge you fees upfront and you have all details. But also close to best rate.
Do not use Amax, its the worst for also.

 

[Californiaff]

Best way is a service for currency conversion. Like Wise, they charge you fees upfront and you have all details. But also close to best rate.
Do not use Amax, its the worst for also.

That’s good to know. Thank you

 

[puretime]

Now it’s telling me it won’t take my Visa for the 2nd and 3rd payment. I don’t have Mastercard. It accepted Visa for the 1st Payment?

We just got informed on Monday that the visa will be temporarily suspended due to strict bank policy recently. Please try other methods if possible.

 

[Californiaff]

We just got informed on Monday that the visa will be temporarily suspended due to strict bank policy recently. Please try other methods if possible.

I need help with Billing.

My Total was $2,513 minus 3% = $2,438?

Shipping is already included in the $2,513.

And I already paid $850 so $2,438 minus $850 = $1,588 right?

I’m being told a different number and I only get an email once per day with no follow up.

Thank you.

 

[puretime]

Your total was $2513 you paid $850 still missing $1663
if you pay the rest $1663 by TW 3% , it's around $1613
the $850 paid by credit card doesn't include the 3% discount.

 

[Californiaff]

Your total was $2513 you paid $850 still missing $1663
if you pay the rest $1663 by TW 3% , it's around $1613
the $850 paid by credit card doesn't include the 3% discount.

Thank you. I understand now.

 

[Californiaff]

Your total was $2513 you paid $850 still missing $1663
if you pay the rest $1663 by TW 3% , it's around $1613
the $850 paid by credit card doesn't include the 3% discount.

Funds sent now 9/14/23 2:32 pm via Wise. Thank you.

 

[Watchhead74]

I purchased 5 watches form puretime.io and was given the option to pay via credit card.

My total purchase price was $2,513.00.

Order #100274972

I was then emailed my order is “too big” to pay via credit card.

I suggested we break up the order into three separate purchases and they agreed.

I was to pay US$850+US$850+US$813.

I paid the 1st $850 but when the order was processed, I was charged $926.09?

I questioned the charge and was told it’s not their fault and it’s the “conversion rates charge”????

I don’t feel this is fair because no where on it’s website does it mention “conversion rate” and now I can’t even get a response from customer service.

Lastly I’ve been a customer since September 2014, and have never been charged a price different than my “Ordsr Price”.

If someone could please assist, I would be forever grateful.

Thank you in advance.

California FF

Hey. I bought a watch that was 499.00 out the door last week and I paid via motopay with CC with Puretime and it was 563.14. I could not get a total before I paid. Just the way it is. Then they told me my watch out of stock. Now I wait

 

[Californiaff]

Hey. I bought a watch that was 499.00 out the door last week and I paid via motopay with CC with Puretime and it was 563.14. I could not get a total before I paid. Just the way it is. Then they told me my watch out of stock. Now I wait

I understand but I know they are trying their best so we just have to support them.