I will do that however, I really don’t have the hand steadiness to attempt any repairs myself. I really need the name(s) of a watchsmith in the USA who can repair the movement or if not repairable replace it with a new movement. Thanks very much for the help.
Post like these make frustrated because I want to help, but it's up to you(for now) truthfully you really can **probably** get this running again with a few easy steps.
A big ball of duct tape will remove the caseback, watch for the gasket, then use your wife's clean and narrow tweezers to simply grab the loose parts and take them out. Then post a picture of the balance wheel for us. (The thing that spins when running) if you see an obvious screw in there, turn the watch over a bowl and give the crystal a few light taps, see if it dislodges from the balance wheel by itself, otherwise try to gently grab it with tweezers, but try your best not to touch the spring itself. Put the parts in a small container and see if she runs again. This is the perfect job/investigation for someone with no experience tinkering on watches and I would encourage to give it a shot before sending her off, which you can always do.
***if it's truly a hand steadiness or health issue then I completely understand!
