After many decent reviews I decided to give PureTime a go. I spoke to the Sales people to ensure the watch I requested was in stock and would be sorted out quickly. I was told there shouldn't be any delays and it would go smoothly.
Purchase Date: JUL 27 2020
Quality Control Pictures Received: AUG 4 2020 (was told 5 days, took 8 to receive them, not a good start..)
Product "Shipped" Email: AUG 6 2020 (took two days after an immediate reply to the QC pictures to ship, going great..)
I decide to check the tracking the moment I get it. Apparently it has landed in singapore at 00:59 on AUG 5, odd that I didn't even get the email until a day and a bit later. I wait a few days and email them to see why it was still sitting in Singapore after a few days. I was told to be patient and wait. I figured, "yeah Covid would be putting stuff on hold."
Fast forward to AUG 09 2020. It was has Pre-Approved for customs clearance in Australia, but it hasn't landed in Australia yet. Hmm. I email PureTime tracking, am told to hold on a bit longer and they ask if Customs had contacted me. I stated no. Got given the tracking again and told to wait.
Today I decide to call DHL and see what the go is so I don't get the run around from PureTime. Turns out it has been sitting somewhere in Singapore waiting for DHL to be told to come and pick up the package or for the package to be dropped to one of their Depots. Needless to say I was incredibly annoyed by this. A full week wasted sitting there doing nothing when I could've had the product already.
I had to come off as possibly whiney, but this seems like a really poor way of doing this and just flicking customers off and asking them to wait a bit and then wait a bit again. Is this usual for PureTime or have I just been incredibly unlucky?
Purchase Date: JUL 27 2020
Quality Control Pictures Received: AUG 4 2020 (was told 5 days, took 8 to receive them, not a good start..)
Product "Shipped" Email: AUG 6 2020 (took two days after an immediate reply to the QC pictures to ship, going great..)
I decide to check the tracking the moment I get it. Apparently it has landed in singapore at 00:59 on AUG 5, odd that I didn't even get the email until a day and a bit later. I wait a few days and email them to see why it was still sitting in Singapore after a few days. I was told to be patient and wait. I figured, "yeah Covid would be putting stuff on hold."
Fast forward to AUG 09 2020. It was has Pre-Approved for customs clearance in Australia, but it hasn't landed in Australia yet. Hmm. I email PureTime tracking, am told to hold on a bit longer and they ask if Customs had contacted me. I stated no. Got given the tracking again and told to wait.
Today I decide to call DHL and see what the go is so I don't get the run around from PureTime. Turns out it has been sitting somewhere in Singapore waiting for DHL to be told to come and pick up the package or for the package to be dropped to one of their Depots. Needless to say I was incredibly annoyed by this. A full week wasted sitting there doing nothing when I could've had the product already.
I had to come off as possibly whiney, but this seems like a really poor way of doing this and just flicking customers off and asking them to wait a bit and then wait a bit again. Is this usual for PureTime or have I just been incredibly unlucky?
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