Reposting my Reddit post,
Anyone can tell me how to open a ticket here? Thanks in advance.
Hi, about a few weeks i purchased Ultra Thin Moon replica from PureTime.https://puretimewatch.io/master-ult...hite-dial-on-black-leather-strap-a925-v2.html
Took 1 week for the shipping to arrive.
After usage of 2 days, i noticed the watch's time is delayed by alot from the real time. As the QA i am, i started investigating the issue, and noitced that the minutes and seconds pointers, Touch each other at specific point (At the 8:00 hour mark), therefore the time stops until the watch is getting shaked (need to really hard shake in order to release the pointers to keep working again).
I contact PureTime for a refund, and the answeres i received are kind of sad,
here is a sum of my conversation with the customer "service".
Also,
I would like to know how bad the condition is, and if it can be fixed by the average watchmaker?
Update:
I have been at multipile watchmaker, none was able to fix the problem.
Anyone can tell me how to open a ticket here? Thanks in advance.
Hi, about a few weeks i purchased Ultra Thin Moon replica from PureTime.https://puretimewatch.io/master-ult...hite-dial-on-black-leather-strap-a925-v2.html
Took 1 week for the shipping to arrive.
After usage of 2 days, i noticed the watch's time is delayed by alot from the real time. As the QA i am, i started investigating the issue, and noitced that the minutes and seconds pointers, Touch each other at specific point (At the 8:00 hour mark), therefore the time stops until the watch is getting shaked (need to really hard shake in order to release the pointers to keep working again).
I contact PureTime for a refund, and the answeres i received are kind of sad,
here is a sum of my conversation with the customer "service".
- There is no-refund policy even in case of broken watchs.
- Customer service qoute: "Crap happens in replicas"
- In order to get a new model of the watch instead of mine, i need to make sure the watch has a smell of brand new, (I recieved the watch with finger prints on it, and it never had a smell of a new product, the way i opened it, you could tell it doesnt look like a brand new product)
- I do not want to fix a brand new broken watch, think about it, how can i make sure it doesnt happen again after some time?
- I need to pay the shipping fees in order to fix it at their's place.
- They ordered me to send the broken watch with a statement that says its a gift under 20$, no insurance provided in case its get stuck in the custom, nor get lost via registered mail(In case it will get loss, ill get an insurance of 20$).There is no way im sending 450$ worth product like this.
Also,
I would like to know how bad the condition is, and if it can be fixed by the average watchmaker?
Update:
I have been at multipile watchmaker, none was able to fix the problem.