BACKGROUND
Ordered that popular cheapo 39mm quartz AP from Sead in June. Transaction went ok, though I received exactly the same QC pics as another buyer, so one of us got a watch not as pictured. But the watch was fine, so compared to my most recent TD experiences, I'd rate that transaction as "fair".
The watch was as expected, but the clasp fell apart after about eight uses - not Sead's fault; it's just a cheap clasp.
THE CURRENT SAGA
I asked Sead about buying a replacement clasp in mid-November. He said no problem, he could get one in about a week and ship it, and I should receive it in a couple weeks. I paid the same day and provided the shipping details (18 Nov).
After four weeks, nothing had been received (either a shipment or an email update), so I asked "can you tell me when it shipped", and he replied "yup".
After 7 weeks, still no email or shipment, and I was getting ready to leave that address (and that country). I emailed him to say DO NOT SHIP until I settle in my new country. He acknowledged (02 Jan).
Once I settled in Australia, I emailed him my new shipping address (28 Jan). He replied saying he already shipped it. I ask for tracking. Three days later he sent the tracking number, showing the item had just been shipped, and was destined to the old address / country.
He acknowledged that the mishap was his fault, and said he will ship a new one to my address in Australia (04 Feb) - that's the service level I was hoping for.
Five weeks after that, nothing has been received. I emailed for an update, and he says he shipped it (no details). I ask if it was shipped to Australia, and for a tracking number. That was four days ago.
So we're now at 17 weeks and counting, compounded by limited responses. I'm a very patient person (particularly with respect to replicas), and pretty easy going. All I ask is be forthright, and keep me in the loop.
I'm happy to answer any questions anyone may have.
UPDATE
I will update here as events transpire.
Ordered that popular cheapo 39mm quartz AP from Sead in June. Transaction went ok, though I received exactly the same QC pics as another buyer, so one of us got a watch not as pictured. But the watch was fine, so compared to my most recent TD experiences, I'd rate that transaction as "fair".
The watch was as expected, but the clasp fell apart after about eight uses - not Sead's fault; it's just a cheap clasp.
THE CURRENT SAGA
I asked Sead about buying a replacement clasp in mid-November. He said no problem, he could get one in about a week and ship it, and I should receive it in a couple weeks. I paid the same day and provided the shipping details (18 Nov).
After four weeks, nothing had been received (either a shipment or an email update), so I asked "can you tell me when it shipped", and he replied "yup".
After 7 weeks, still no email or shipment, and I was getting ready to leave that address (and that country). I emailed him to say DO NOT SHIP until I settle in my new country. He acknowledged (02 Jan).
Once I settled in Australia, I emailed him my new shipping address (28 Jan). He replied saying he already shipped it. I ask for tracking. Three days later he sent the tracking number, showing the item had just been shipped, and was destined to the old address / country.
He acknowledged that the mishap was his fault, and said he will ship a new one to my address in Australia (04 Feb) - that's the service level I was hoping for.
Five weeks after that, nothing has been received. I emailed for an update, and he says he shipped it (no details). I ask if it was shipped to Australia, and for a tracking number. That was four days ago.
So we're now at 17 weeks and counting, compounded by limited responses. I'm a very patient person (particularly with respect to replicas), and pretty easy going. All I ask is be forthright, and keep me in the loop.
I'm happy to answer any questions anyone may have.
UPDATE
I will update here as events transpire.
Last edited: