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Not happy
- Thread starter SergeyZH
- Start date
Contact a mod. Angus is as legit as they come. Now hopefully you didn't buy a watch from another site pretending to be puretime. If so, well you're f@#h...
There are several scam-copy sites of the "real" pure-time.com
Which exact site/link did You order from?
All Dealers on here are trusted, so You always get a watch after sending money - and normally a good one for that. Better luck next time.
Which exact site/link did You order from?
All Dealers on here are trusted, so You always get a watch after sending money - and normally a good one for that. Better luck next time.
mydnytrydr
Mythical Poster
- 25/9/09
- 7,800
- 222
- 63
Sounds like you got scammed by a copy-cat site... TD Puretime didn't take your money... I've bought many watches from them, never an issue.
site: http://www.pure-time.com (in July it was puretime-asia.com)
e-mails:
[email protected]
Shuang
Head of Billing Control
[email protected]
Jennifer
Head of Quality Control
[email protected]
Marie
Head of Sales
[email protected]
Rainy
Head of Shipping&Tracking
If "MOD" is here let him answer
e-mails:
[email protected]
Shuang
Head of Billing Control
[email protected]
Jennifer
Head of Quality Control
[email protected]
Marie
Head of Sales
[email protected]
Rainy
Head of Shipping&Tracking
If "MOD" is here let him answer
This is the last answer from Marie:
"Dear Sergey,I am sorry but we cannot retrieve the package, and therefore we cannot refund you for you missing the package. "
SO post problems, that started in august and have nothing to do with me, become my expenses for 400$ . I asked many times to fill the form to return the package to the sender, but nobody fill this form. Nobody gave me information to fill this form.
"Dear Sergey,I am sorry but we cannot retrieve the package, and therefore we cannot refund you for you missing the package. "
SO post problems, that started in august and have nothing to do with me, become my expenses for 400$ . I asked many times to fill the form to return the package to the sender, but nobody fill this form. Nobody gave me information to fill this form.
ShiroTenshi
Mythical Poster
- 7/12/11
- 6,811
- 259
- 83
I thought Puretime was supposed to guarantee delivery or re-ship.
Anyway Sergey, you need to fill out a help desk ticket. The red button that says Helpdesk! at the top of the page.
Anyway Sergey, you need to fill out a help desk ticket. The red button that says Helpdesk! at the top of the page.
ShiroTenshi
Mythical Poster
- 7/12/11
- 6,811
- 259
- 83
Yeah. Wholesale has different rules. Dont think customs is covered on wholesale side.
Where does he say anything about wholesale? PT's wholesale is under a different name Watch Station, isn't it?
ShiroTenshi
Mythical Poster
- 7/12/11
- 6,811
- 259
- 83
Communication with Angus is awful. All communication comes down to the fact that he is trying to convince me that somewhere was my fault. And I can forget about money and watch.
I'm really shocked!!! It is only in Russia "the buyer is always wright"??
He want to tell that USPS fault was my fault... IS it correct???
I'm really shocked!!! It is only in Russia "the buyer is always wright"??
He want to tell that USPS fault was my fault... IS it correct???
If all this is correct PT should re-ship. Getting a little concerned about many negative experiences lately.
Maybe I'm missing something obvious but if you're in Russia and PT is in China, why does the United States Postal Service (USPS) have anything to do with your package?
I’m sorry that didn’t tell all the story at the beginning. But it anyway don’t make any changes.
I live in Russia. After some mails about the quality and other terms I made the payment 7th of July. Before the payment i told mr. Shuang that i’m going to USA for vacation, and i need my watch to 6th of August, because it was a chance not to receive my parcel in Russia before my vacation. Here’s Shuang answer:
«It should be ok. Generally you can receive your package before 6th, August.»
Then on 25th of July I choose the desired sample (they send me photos of 3 watch one by one, with different quality) and started conversation with Jennifer about delivery terms. At first she told me about super-fast delivery, that i could receive my parcel to 5th of August. I was really happy and suggested to pay for this option. But she told that i don’t need to pay extra. Later this day she told that this option is unavailable, and they could send only standard shipping, which would take about 7 days. As far I know the Russian Post )) i decided to give US address, to ensure getting my watch.
26th of July we confirmed with Jennifer US address. She asked if they will send my parcel few days later - i agreed, because on the US address i was going to stay to 23d of August.
From 6th to15th of August i called USPS, asked at post offices about my parcel. No information was provided. I wrote Rainy about this trouble. She only advised to asked USPS.
I made a claim for this parcel at the USPS, and all i need to complete this claim was the information a asked Rainy 19th of August:
-the item number that appears on the barcode
-names of the sender and recipient
-addresses of the sender and recipient
-the sender’s telephone number
-date of the mailing
-evidence of Insurance (the original mailing receipt)
But no information was provided!!!
The information from the USPS was: it is something wrong with the address on the par?el, or with the parcel itself. The operator sad that the chances to get my parcel are small, and most likely they send it back. And for this option i had to provide further information.
I can’t put a photo with tracking here, will write:
—————————
august 2 - acceptance China
august 2 - sort facility China
august 4 - sort facility USPS Chicago
august 5 - customs
august 5 - usps facility
august 6 - arrived usps Miami
august 6 - departed usps Miami
august 20 - arrived in Atlanta
august 20 - undeliverable as addressed «Atlanta GA 30378»
——————————
Why USPS tried to deliver my parcel in Atlanta?
The address I provided was Miami, Florida, 33160, but not Atlanta GA 30378!!!
If someone could help me to post this photo with tracking detail - i could!
3d of September we decided with Rainy to return the parcel back to China, then ship to Russia.
After that no interesting information: wait, wait for the return, wait and wait.
I wrote every week, twice or 3 times. Tried to get information. Only answer was: WAIT.
So now what do we have… it turns out that it was MY FAULT? WHERE?
I live in Russia. After some mails about the quality and other terms I made the payment 7th of July. Before the payment i told mr. Shuang that i’m going to USA for vacation, and i need my watch to 6th of August, because it was a chance not to receive my parcel in Russia before my vacation. Here’s Shuang answer:
«It should be ok. Generally you can receive your package before 6th, August.»
Then on 25th of July I choose the desired sample (they send me photos of 3 watch one by one, with different quality) and started conversation with Jennifer about delivery terms. At first she told me about super-fast delivery, that i could receive my parcel to 5th of August. I was really happy and suggested to pay for this option. But she told that i don’t need to pay extra. Later this day she told that this option is unavailable, and they could send only standard shipping, which would take about 7 days. As far I know the Russian Post )) i decided to give US address, to ensure getting my watch.
26th of July we confirmed with Jennifer US address. She asked if they will send my parcel few days later - i agreed, because on the US address i was going to stay to 23d of August.
From 6th to15th of August i called USPS, asked at post offices about my parcel. No information was provided. I wrote Rainy about this trouble. She only advised to asked USPS.
I made a claim for this parcel at the USPS, and all i need to complete this claim was the information a asked Rainy 19th of August:
-the item number that appears on the barcode
-names of the sender and recipient
-addresses of the sender and recipient
-the sender’s telephone number
-date of the mailing
-evidence of Insurance (the original mailing receipt)
But no information was provided!!!
The information from the USPS was: it is something wrong with the address on the par?el, or with the parcel itself. The operator sad that the chances to get my parcel are small, and most likely they send it back. And for this option i had to provide further information.
I can’t put a photo with tracking here, will write:
—————————
august 2 - acceptance China
august 2 - sort facility China
august 4 - sort facility USPS Chicago
august 5 - customs
august 5 - usps facility
august 6 - arrived usps Miami
august 6 - departed usps Miami
august 20 - arrived in Atlanta
august 20 - undeliverable as addressed «Atlanta GA 30378»
——————————
Why USPS tried to deliver my parcel in Atlanta?
The address I provided was Miami, Florida, 33160, but not Atlanta GA 30378!!!
If someone could help me to post this photo with tracking detail - i could!
3d of September we decided with Rainy to return the parcel back to China, then ship to Russia.
After that no interesting information: wait, wait for the return, wait and wait.
I wrote every week, twice or 3 times. Tried to get information. Only answer was: WAIT.
So now what do we have… it turns out that it was MY FAULT? WHERE?
The Atlanta GA location is most likely a sorting facility, because the package could not be delivered. you could have given an improper shipping address, they could have addressed it wrong, etc.
At this point, I'd say it has been lost on its way back to china.
IMHO if you gave them a bad address its your fault, and if they wrote the address wrong or the USPS screwed it up its on them
At this point, I'd say it has been lost on its way back to china.
IMHO if you gave them a bad address its your fault, and if they wrote the address wrong or the USPS screwed it up its on them