Greetings everyone,
As much as I hate to say this, I spoke with PT support four weeks ago about a PAM438. They said it was available and would arrive two weeks after receiving payment. I paid for the watch and after my order status changed to "Payment Received," I received an e-mail stating I would get QA photos asap. A week went by with nothing and I reached out to PT. Elena at PT stated that the watch was actually never available and they wanted me to pick a different watch. There is no other watch I want so I told them to issue a refund. This was about two weeks ago and still no refund. This is unfortunate and feels like they preyed on my eagerness to purchase and are keeping my money. Buyer beware and perhaps RWI should reconsider PT as a trusted dealer.
As much as I hate to say this, I spoke with PT support four weeks ago about a PAM438. They said it was available and would arrive two weeks after receiving payment. I paid for the watch and after my order status changed to "Payment Received," I received an e-mail stating I would get QA photos asap. A week went by with nothing and I reached out to PT. Elena at PT stated that the watch was actually never available and they wanted me to pick a different watch. There is no other watch I want so I told them to issue a refund. This was about two weeks ago and still no refund. This is unfortunate and feels like they preyed on my eagerness to purchase and are keeping my money. Buyer beware and perhaps RWI should reconsider PT as a trusted dealer.