I wanted to take advantage of ZicZac Leather’s 50% off promotion in November 2024, so I ordered a beautiful alligator strap. Unfortunately, my package was seized by customs due to the alligator leather. The importation of alligator skin is highly regulated in the EU, and without the proper permits, shipments are often confiscated. After receiving a letter from customs and waiting the required 30 days, I assume the package and its contents were destroyed.
I informed ZicZac about the situation, just as an FYI, and didn’t expect anything in return. To my surprise, they freely offered to send me a replacement strap using a different type of leather to avoid any further issues.
Yesterday, I received the replacement strap, and everything went smoothly. No customs issues this time, and the quality of the strap is excellent!
This level of customer service is truly exceptional! They didn’t have to do anything, but they went above and beyond to ensure I received a strap. That speaks volumes about their commitment to customer satisfaction.
Highly recommend ZicZac Leather - not just for their great straps but also for their top-notch service!
I informed ZicZac about the situation, just as an FYI, and didn’t expect anything in return. To my surprise, they freely offered to send me a replacement strap using a different type of leather to avoid any further issues.
Yesterday, I received the replacement strap, and everything went smoothly. No customs issues this time, and the quality of the strap is excellent!
This level of customer service is truly exceptional! They didn’t have to do anything, but they went above and beyond to ensure I received a strap. That speaks volumes about their commitment to customer satisfaction.
Highly recommend ZicZac Leather - not just for their great straps but also for their top-notch service!
