Watch Problem

[krazzyjoker]

Hi all

I bought a DJ Turn-o Rep a few months back. I will keep the seller's name out of this for now. However they are a trusted seller on this site. The issue is that the watch has had problems from the get go and I have reported these issues to the seller from the start. The seller has been in good contact with me since I reported the problems. However, they want me to send the watch back to them for replacement or repair (which I know is un-repairable), but the cost to send it back is almost half the price I paid for the watch ($100). The seller says there is nothing else they can do, besides give me $20 off the purchase of another watch, or the alternative of sending it back. Then how long will it take? Will I get a replacement back?
Sorry for all the questions and concerns, but does anyone else have any experience or some information for me?

Any help is greatly appreciated!

THANK YOU!
KJ

 

[Bonesey]

Well you have a few options.

Like the seller said, you can send it back. This poses a few issues. Firstly the time it takes to actually get back to the dealer, getting post out of China isn't so bad, getting it back in is longer and harder.* Then of course there is the cost of posting it back to the dealer with a good enough postage service to make sure it might arrive. Then you have to wait for them to take it back to the factory they got it from and await a repair or a replacement and then the time taken to send it back to you.

You only paid $100 for the watch. So it's at the lower end of the quality scale. You might be better off finding a person on the forum who can do a movement swap or repair for you. If it's just a 21j movement then that's going to cost you perhaps $25 for the movement and whatever the postage and work costs are. It's not a complicated job. 20 mins at most for someone with the tools and ability.

And the bonus that you reduce risks in shipping, save a bit of time probably and have a guaranteed new movement in it.

 

[davylloyd]

I see your problem, but realistically, what else would you expect of the TD?

As Bonesey says, a movement swap may be your best bet. From time to time, we all get one that's D.O.A.

Good luck.