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1. We accept Paypal for tenured RWI customers, otherwise Western Union , Bank to Bank, Bitcoin, may be used. Bank to bank transfer fees are responsibility of the customer.
2. All repairs are done in China.
3. Returned watch must be probably packed, returned by Registered Airmail, and have a tracking number. Shipping costs are pay be the customer but may be reimbursable if we determine watch fault is from factory, or something missed during QC process. Lost returned items will not be covered, and this risk is passed on to cutomer. If someone is lost upon return, we will work with customer to provide future discounts to help offset the loss of the item returned.
4. Watchfinder Ships by EMS, China Airmail, Economy EMS, and will send to your UK Borderlinx account if you have one. Watchfiner does not have Triangle shippping.
5. Watchfinder is not responsible for any shipping delays once we have provided a tracking number. It is extremely rare that an item is lost in shipping, therefore, we request comes to wait until their item is delivered. Note: Expired tracking does not mean an item is lost, only that the package has not been scanned in the normal delivery window of the tracking system. Delivery can and will happen even after expired tracking.
6. If product is returned to us because of non-delivery, there will be an additional shipping cost to resend it. Not all shipping methods include non-delivery return. If you will be moving, or relocating, it is your responsiblity to inform watchfinder the timeframe you will be ar your current address. If you relocate after we have shipped an item, we do not assume responsibly of that item. Customer must contact their postal service and inform them of the address change.
7. If your package is seized by customs, we will re-ship your items at no cost. Watchfinder is not responsible for customs or VAT Tax you might be required to pay in your country when the items are delivered. Some destinations are not covered by customs confiscation. Please inquire before you order to see if your location is covered. Covered locations include USA, Canada, UK, and Australia. All EU locations (besides UK) do not have customs guarantee.
If there is a confiscation in a covered location, and you wish to file a claim, please email Watchfinder a photo of the notice of confiscation. A photograph of the complete document and envelope is required in all claims (for reimbursement or re-shipment). A notice of confiscation is required for item replacement.
Watchfinder, may in some cases, request the paper original customs notice of confiscation. (Physcial Letter and Envelope) This will be requested if Watchfinder suspects a fraudulent request. In this case, the customer will be asked to send Watchfinder the original letter and envelope showing the confiscated Watch or Item. Upon receipt, Watchfinder will render a decision if the confiscation coverage is valid.
Only watches, pens, and watch boxes, and clocks are covered by customs guarantee. Clothing, handbags, shoes, belts, luggage, are not covered by any customs guarantee unless otherwise stated with the quotes supplied.
There is only a customs guarantee for : UNITED STATES, UNITED KINGDOM, CANADA, FRANCE (E-PACKET ONY), AUSTRALIA. All other locations are not covered unless watchfinder informs you otherwise.
8. Stolen or lost goods, before or after delivery, is not covered. For example. Once the item clears customs, if the item goes missing, due to neglect , or thievery, Watchfinder will not provide a free replacement. Watchfinder will however work with customer to provide partial credits or partial refunds. Each case would be evaluated individually.
9. Items damaged by customs, or during shipment, should not be accepted by the customer. Watchfinder will not cover the costs for items damaged by shipping neglect or damaged by customs neglect. If you see a package has been opened or damaged, do not accept the package.
10. All items have a 3 month warranty unless otherwise stated. All items must be returned for replacement or repair.
11. Any watches received that are serviced by an outside watch-smith, are no longer covered by warranty. You can choose to use your own watch-smith to do your repairs, but repair costs are not covered, and no warranty will not be offered on that item by Watchfinder.
12. If QC photos are rejected. Watchfinder will attempt to correct the issue, obtain a replacement, or offer an exchange. Refunds may be offered if website administration concludes the ordered item is does not meet the criteria of the item that was ordered. Criteria will be gauged on product photos from the customer, or by the supplier provided photos.
These T&C maybe revised at any time. The most current T&C will always be kept here.
2. All repairs are done in China.
3. Returned watch must be probably packed, returned by Registered Airmail, and have a tracking number. Shipping costs are pay be the customer but may be reimbursable if we determine watch fault is from factory, or something missed during QC process. Lost returned items will not be covered, and this risk is passed on to cutomer. If someone is lost upon return, we will work with customer to provide future discounts to help offset the loss of the item returned.
4. Watchfinder Ships by EMS, China Airmail, Economy EMS, and will send to your UK Borderlinx account if you have one. Watchfiner does not have Triangle shippping.
5. Watchfinder is not responsible for any shipping delays once we have provided a tracking number. It is extremely rare that an item is lost in shipping, therefore, we request comes to wait until their item is delivered. Note: Expired tracking does not mean an item is lost, only that the package has not been scanned in the normal delivery window of the tracking system. Delivery can and will happen even after expired tracking.
6. If product is returned to us because of non-delivery, there will be an additional shipping cost to resend it. Not all shipping methods include non-delivery return. If you will be moving, or relocating, it is your responsiblity to inform watchfinder the timeframe you will be ar your current address. If you relocate after we have shipped an item, we do not assume responsibly of that item. Customer must contact their postal service and inform them of the address change.
7. If your package is seized by customs, we will re-ship your items at no cost. Watchfinder is not responsible for customs or VAT Tax you might be required to pay in your country when the items are delivered. Some destinations are not covered by customs confiscation. Please inquire before you order to see if your location is covered. Covered locations include USA, Canada, UK, and Australia. All EU locations (besides UK) do not have customs guarantee.
If there is a confiscation in a covered location, and you wish to file a claim, please email Watchfinder a photo of the notice of confiscation. A photograph of the complete document and envelope is required in all claims (for reimbursement or re-shipment). A notice of confiscation is required for item replacement.
Watchfinder, may in some cases, request the paper original customs notice of confiscation. (Physcial Letter and Envelope) This will be requested if Watchfinder suspects a fraudulent request. In this case, the customer will be asked to send Watchfinder the original letter and envelope showing the confiscated Watch or Item. Upon receipt, Watchfinder will render a decision if the confiscation coverage is valid.
Only watches, pens, and watch boxes, and clocks are covered by customs guarantee. Clothing, handbags, shoes, belts, luggage, are not covered by any customs guarantee unless otherwise stated with the quotes supplied.
There is only a customs guarantee for : UNITED STATES, UNITED KINGDOM, CANADA, FRANCE (E-PACKET ONY), AUSTRALIA. All other locations are not covered unless watchfinder informs you otherwise.
8. Stolen or lost goods, before or after delivery, is not covered. For example. Once the item clears customs, if the item goes missing, due to neglect , or thievery, Watchfinder will not provide a free replacement. Watchfinder will however work with customer to provide partial credits or partial refunds. Each case would be evaluated individually.
9. Items damaged by customs, or during shipment, should not be accepted by the customer. Watchfinder will not cover the costs for items damaged by shipping neglect or damaged by customs neglect. If you see a package has been opened or damaged, do not accept the package.
10. All items have a 3 month warranty unless otherwise stated. All items must be returned for replacement or repair.
11. Any watches received that are serviced by an outside watch-smith, are no longer covered by warranty. You can choose to use your own watch-smith to do your repairs, but repair costs are not covered, and no warranty will not be offered on that item by Watchfinder.
12. If QC photos are rejected. Watchfinder will attempt to correct the issue, obtain a replacement, or offer an exchange. Refunds may be offered if website administration concludes the ordered item is does not meet the criteria of the item that was ordered. Criteria will be gauged on product photos from the customer, or by the supplier provided photos.
These T&C maybe revised at any time. The most current T&C will always be kept here.