Very unfortunate with Trusty/Andrew - Lesson Learned

[MFK100]

Felt a bit obliged to write this review as i am facing real odd situation with my latest transaction with Trusty .

The first two deals with Andrew went smooth as butter, fast service, QC , and always promptly responsive. Until my last order for VSF kermit Submariner which i placed 14th of January along with Ceramic daytona CF bezel.

Long story short, from 14th of June up to date watch is not even shipped! (Two Months) for the following reasons :

1- Shipping delays cause of pandemic
2- Customs not accepting shipment at departure
3-Shipment being sent back
4- Will check and update you

Whereas i had orders with another TDs with no issues.

These are responses ive been getting for two months now with no alternative solution.

The only good thing that Andrew responds when you email him , which actually made me wait thus far with a hope.

I have asked to be compensated with another watch or something if there is a problem with this particular shipment, as i heard thats what TDs do. The response i got that i have to wait indefinitely until a revelation of update .

Eventually, i decided to buy the Sub VSF from another seller and CF ceramic which arrived to me 10 days after payment .

I know i am not receiving the watch from trusty and my money is gone. Shame , if i got better treatment I would’ve bought additional watches from Andrew instead i decided to buys from forum items i wanted.

I recall i paid around USD 500 or so for the VSF + CF bezel + 45usd shipment direct from mu credit card , and i got nothing

Below are the QC pics

Lesson learned!

Thanks

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[GingerBubba]

Of course you'll get your watch from Andrew! These things happen in Repville. My fastest watch delivery was 4 days (YES FOUR). That's from paying to getting it in hand in the UK. The slowest has been about four months. It's just the way shit is sometimes in this game. Take a chill pill.

 

[YellowFin]

It's been only one month (2 months - CNY) since your order. I believe it's still too early to get nervous, it'll arrive eventually.

 

[trustytime]

There were issues with the delivery and shipper side was unable to retrieve it for a long time. I am arranging a new watch and will send QC once factory pass me the watch.

All I ask for is patience as I have no control over the courier service once it is shipped out. When shit happens, and in this case it did, I will pay out of my own pocket to get a new one for you. I assure you will get what you paid for. Thanks

 

[ZMCoupe]

There were issues with the delivery and shipper side was unable to retrieve it for a long time. I am arranging a new watch and will send QC once factory pass me the watch.

All I ask for is patience as I have no control over the courier service once it is shipped out. When shit happens, and in this case it did, I will pay out of my own pocket to get a new one for you. I assure you will get what you paid for. Thanks

It’s responses like these that led me to choose Andrew for my first purchase! It is evident that Trustytime deserves their name.

 

[MFK100]

For the record, nothing against Andrew , he is one of the best TDs i have dealt with it was just an unfortunate incident from him as a seller and for me as a buyer . I will continue to buy watches through trusty hoping to get luckier with shipping process.

Today i got an email with new QC pics for watch and CF bezel , which i do appreciate. I offered to pay shipment again, hope Andrew accepts. Ill make it up with two more watches to buy as well from trusty.


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[ZMCoupe]

Glad to hear that. Shipping is just one of those things where we are all at the mercy of the countless hands and mechanical conveyers and auto scan and redirects the box passes through....

I have a Gen watch stalled somewhere in Customs on the wrong side of the country for close to three weeks, not sure what the holdup is, at the same time I had ordered an older watch 10 days after the first and it arrived yesterday and had clearly been opened at the border...

 

[MFK100]

Glad to hear that. Shipping is just one of those things where we are all at the mercy of the countless hands and mechanical conveyers and auto scan and redirects the box passes through....

I have a Gen watch stalled somewhere in Customs on the wrong side of the country for close to three weeks, not sure what the holdup is, at the same time I had ordered an older watch 10 days after the first and it arrived yesterday and had clearly been opened at the border...

Thank you and hope you clear out your watch soon. I buy gen directly from ADs our boutiques as still didnt dare to get online although was tempted many times from Chrono and ebay


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[trustytime]

For the record, nothing against Andrew , he is one of the best TDs i have dealt with it was just an unfortunate incident from him as a seller and for me as a buyer . I will continue to buy watches through trusty hoping to get luckier with shipping process.

Today i got an email with new QC pics for watch and CF bezel , which i do appreciate. I offered to pay shipment again, hope Andrew accepts. Ill make it up with two more watches to buy as well from trusty.


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Thanks for offering but it is only right that I deliver as promised so no worries about the shipping. I will take care of it.

I just hope it will be smooth with shipping this time round

 

[alexcast]

Glad to hear that. Shipping is just one of those things where we are all at the mercy of the countless hands and mechanical conveyers and auto scan and redirects the box passes through....

I have a Gen watch stalled somewhere in Customs on the wrong side of the country for close to three weeks, not sure what the holdup is, at the same time I had ordered an older watch 10 days after the first and it arrived yesterday and had clearly been opened at the border...

That’s hilarious! Instead of solving it privately with Andrew you chose to make it public and now you offer more money, so funny


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[Specter1000]

Of course you'll get your watch from Andrew! These things happen in Repville. My fastest watch delivery was 4 days (YES FOUR). That's from paying to getting it in hand in the UK. The slowest has been about four months. It's just the way shit is sometimes in this game. Take a chill pill.

you should listen well to this advice...the rep game is all about patience. Andrew is a TD for a reason.

 

[ZMCoupe]

That’s hilarious! Instead of solving it privately with Andrew you chose to make it public and now you offer more money, so funny


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I am not the OP... I stated that Trustytime had great customer service and that shipping is a roll of the dice.

 

[SHB]

MFK100 hope this case get solved soon bro.

 

[Tucker]

I know i am not receiving the watch from trusty and my money is gone. Shame , if i got better treatment I would’ve bought additional watches from Andrew instead i decided to buys from forum items i wanted.

Why in the world would you ever believe you would not receive your watch from Trusty? I assume you were just doing this to get Andrew's attention and gain some leverage. Otherwise, it makes absolutely no sense.

 

[sunrayminor]

Is it me or are you sick of all these newbies who come on hear and make derogatory comments on our TDs?? Most of these newbies have been on the forum for only a few months and can’t use their initiative to sort out the problem but feel they have to post public comments. In the past 16 years I have been on the forums Ive never needed to post anything publicly to sort out a situation. Contact the TD, contact a Mod, and it always gets sorted.

Newbies, use your initiative....

 

[w855973]

It's good to hear that Andrew will make things right. I was getting worried on the second watch I bought from him. The first watch went great. Received it rather quickly. The second watch has been in transit for seventy-one days now. I'll just wait it out and see what happens.