I placed an order with Steve on August 13. After speaking with several trusted dealers, Steve stood out as the most pleasant to work with. His communication skills and customer-oriented approach are impressive. He mentioned that he would email my quality control pictures within 2-3 days. I’ll keep you updated here.
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Tudor Black Bay 54 - first order from Steve
- Thread starter divad
- Start date
Update (8/16)
Received the QC pics on the next day, but the watch index and the clasp in the logo were out of proportion. RL'ed the watch and asked for replacement. Now wait for the new QC. Steve said it will take about 2 weeks. Hopefully the next one is better one.
Received the QC pics on the next day, but the watch index and the clasp in the logo were out of proportion. RL'ed the watch and asked for replacement. Now wait for the new QC. Steve said it will take about 2 weeks. Hopefully the next one is better one.
Update (9/4)
Steve got me another watch in a week, and although its index had misalignment, I GL'ed it. He arranged the express shipping via Fedex which took another week to arrive.
Upon inspection, the watch revealed some flaws that weren't noticeable during the QC phase: specifically, the bezel alignment to the dial and the crown action. The bezel is misaligned, sitting between the markers, whereas in the QC picture, the 12 o’clock position was perfectly aligned. I suspect that the factory might have rotated the bezel to align it, but it's now off-center. This is primarily a cosmetic issue, and I could try to overlook it. However, the second issue is more serious, as it affects the watch's functionality—the manual hand-winding position is missing, likely due to a defective keyless works.
Overall, this watch has more issues than I anticipated. While I don't hold Steve responsible, I do wish he had checked these details more thoroughly before shipping.
I am currently waiting for Steve about the next step to resolve this.
Steve got me another watch in a week, and although its index had misalignment, I GL'ed it. He arranged the express shipping via Fedex which took another week to arrive.
Upon inspection, the watch revealed some flaws that weren't noticeable during the QC phase: specifically, the bezel alignment to the dial and the crown action. The bezel is misaligned, sitting between the markers, whereas in the QC picture, the 12 o’clock position was perfectly aligned. I suspect that the factory might have rotated the bezel to align it, but it's now off-center. This is primarily a cosmetic issue, and I could try to overlook it. However, the second issue is more serious, as it affects the watch's functionality—the manual hand-winding position is missing, likely due to a defective keyless works.
Overall, this watch has more issues than I anticipated. While I don't hold Steve responsible, I do wish he had checked these details more thoroughly before shipping.
I am currently waiting for Steve about the next step to resolve this.