- 6/10/16
- 28
- 1
- 3
I'm making this threat because I've already depleted all options with puretime customer service...
Purchased a white dial Omega Seamaster Professional when I've received the watch and it does not work, it gets stuck when I manually wind it it lasts less than 60 seconds and stops again, I'm not sure how it passed QC. I had to fix it with a local watch smith and they did pay for the expenses.
Now a few months go by and the dial changes color, I'm not sure if this is a common issue but I contact them again and tell them that there is this issue with the watch, see image attached:
For reference this is what it should look like:
The yellowing it very obvious and I want to replace it, since almost a year went by I'm out of warranty, so I want to purchase just a dial, which I pay and after 6 months asking about it they still say "No stock" and they can't get the dial, not even in a different color, or a different manufacturer so now they just issued me a refund for the payment, but still no solution for me.
Now I have this watch that looks terrible and I can't wear it, I would like a better customer support from Puretime since I've purchased all my watches from them for the last 5 years, and I'm making this post so people can make their own decisions considering this past experience
Anyone has an idea on how can I fix this?
Thanks
Purchased a white dial Omega Seamaster Professional when I've received the watch and it does not work, it gets stuck when I manually wind it it lasts less than 60 seconds and stops again, I'm not sure how it passed QC. I had to fix it with a local watch smith and they did pay for the expenses.
Now a few months go by and the dial changes color, I'm not sure if this is a common issue but I contact them again and tell them that there is this issue with the watch, see image attached:
For reference this is what it should look like:
The yellowing it very obvious and I want to replace it, since almost a year went by I'm out of warranty, so I want to purchase just a dial, which I pay and after 6 months asking about it they still say "No stock" and they can't get the dial, not even in a different color, or a different manufacturer so now they just issued me a refund for the payment, but still no solution for me.
Now I have this watch that looks terrible and I can't wear it, I would like a better customer support from Puretime since I've purchased all my watches from them for the last 5 years, and I'm making this post so people can make their own decisions considering this past experience
Anyone has an idea on how can I fix this?
Thanks