Second Order With Trusty Time!

[Smokeman01]

For this order, I purchased an Omega VSF Omega 300m Divers and a JHF Omega 600m Planet Ocean. The second watch order processed a little faster than the first (thankfully)………….having already placed one order and received - I was not so anxious about the waiting period as I have a better understanding of the process and how it all works now. I've included the timeline broken down into 2 parts: One for the watches (2nd order) and one for the boxsets that I purchased with both orders.....Unfortunately, I haven't had the same luck with those.

Watch Timeline (2[SUP]nd[/SUP] Order)

4/26/2020 – Placed order for two watches/2 boxsets (second order) – received invoice and payment instructions.
4/26/2020 – Made payment – received payment confirmation.
4/28/2020 - Received QC pics for first watch (second order). Refused watch #1 due to timegrapher setting/readings.
4/28/2020 – Received QC pics for watch # 2 (second order). Approved.
4/30/2020 – Received 2[SUP]nd[/SUP] set of QC pics for watch #1 (second order) – Approved.
5/12/2020 - Received FEDEX Tracking Number for 2[SUP]nd[/SUP] watch order.
5/18/2020 – Second watch ordered arrived (23 Days total -pretty good considering the COVID-19 delays).

Boxset Timeline (1st and 2nd Orders - 4 boxes total)

3/24/2020 -

Placed order for 2 boxsets (first order) – received invoice and payment instructions.
3/24/2020 - Made payment – received payment confirmation.
4/3/2020 - 17Track shows boxsets (first order) were shipped via China Post Airmail​

4/26/2020 – Placed order for 2 boxsets (second order) – received invoice and payment instructions.
4/26/2020 – Made payment – received payment confirmation.
5/12/2020 - Received tracking number for boxsets (second order) from Andrew.
5/14/2020 - 17Track shows movement (leaving Hong Kong) on boxsets (first order).
5/18/2020 - Notified that my boxsets (second order) have arrived in the U.S. USPS scheduled delivery date is 5/22/2020.
5/22/2020 - Boxsets (second order) did not arrive today. No further updates on boxsets(1st order).

I'd like to throw a question out there. All of us are aware of the COVID-19 situation...….but some people on this forum have been waiting an EXTREMELY long time for their merchandise to arrive (3-4 months). I'm also aware that once the order is placed - it's pretty much out of Andrew's hands at that point. However, is there anyone here that has attempted to contact him and discuss a refund or possible credit......how was that request received? I haven't really seen any posts that address that issue.

Don't get me wrong.....Andrew has been great and helpful throughout both of my orders...….but when I contact him periodically to remind him I haven't received the boxsets yet, the best he can do is give me an update off 17Track which is about all I can do as well. In other words, at what point do you request a refund or a credit?......2 months?...……..3 months?...……..4 months?...………….never. Any information concerning that topic would be helpful.

Just ordered a Noob Rolex Sub V10 and a Panerai Luminor Marina CarboTech…..keeping my fingers crossed this next order will be processed and arrive as quickly as the first 2.


GJD

 

[Smokeman01]

UPDATE:

My second boxset order (ordered on 4/26/2020) arrived today (5/29/2020). Still waiting on my first boxset order (ordered on 3/24/2020).

Received confirmation from DHL that my 3rd watch order (ordered on 5/21/2020) for a Noob Submariner V10 and a Panerai Luminor Marina will arrive on 6/3/2020).

 

[Slanglican]

Man, I’ve probably pushed his patience more than others out of my own impatience and frustration with 4px. Ordered April 11th and still waiting...
he is GREAT at responding and ALWAYS courteous!
BUT, he usually responds on redundant generalities that do not address or answer what are usually direct questions... [at least in my experience]...
id like more direct answers to alleviate some of the anxiety given there is no way to contact 4px!

watches look nice and sorry I don’t have any good advice about when to ask for refunds, but I would think he would be very reasonable about things!!

 

[Smokeman01]

Slanglican.....Is this your first order with TT? Is it your first experience in the replica market? I just got into this stuff about 3 months ago and my first order was a nightmare! Looking back..............everything went about as well as could be expected. But being a noob - the anxiety was overwhelming for me. Now I'm on my 3rd order and I feel a little bit more comfortable with the extended waiting time since I have a better understanding of the process. And considering that this business walks a very fine line between legitimate ands illegitimate - I think flexibility in our expectations is warranted ( I would never wait this long for anything using a legitimate retailer)

In all honesty, I think Andrew's authority on sales only extends to processing the order. After that I think it's out of his hands unless they send you the wrong item or fail to send it at all - that would explain his "generalized" replies. In the end....the FACTORY is going to do what they want - when they want and we just have to deal with it and hope in the end, it works out in our favor.

Being new at this....it appears that there are all kinds of protocols that one is expected to follow when dealing with the TD. I was really hoping that someone would reply and inform me that at what point (in terms of time) would it be "appropriate" to assume that your are not getting your item and request a refund/credit. As you have seen for yourself - some have been waiting up to 5 months for their orders. Like you - I would not consider this acceptable under ANY circumstances. Although, I don't have a legitimate reason to complain at this point, I can't help but notice that the ones that do get shot down by the same people who would throw a fit if Amazon took 1 week to ship out their new laptop.

On an unrelated note....is that your blue "Strat"? Personally, I prefer the "Jag" - no offense.........I'm a Cure fan after all.

Good luck and keep us posted.

 

[Slanglican]

Smokeman01 It is, man I got a HELL of a deal on it. I got it sent in from a guitar center in New York. It’s a Deluxe with vintage noiseless and the Gilmore switch. But it was all about the translucent blue. It’s beautiful. They’re 850 new and I got it for 450. It was a floor model where the Gilmore switch stopped working, but they fixed it..
Great strat, great deal! I dig the jag too, for sure!!!

I’ve only used trusty time this once, but he was my first order as I’m new to this. I’ve since ordered twice more. I ordered from InTimeWatches a week after my order with trusty and I’ve been wearing that watch for two weeks today...
With trusty, the very first time I ordered a blue dial navitimer and when he told me how long the shipping would be I freaked out and was like no way I want my money back (trying to hurry things up).. he was like yeah here ya go!
So, a week later I humbly apologized as I should have and he gave me another opportunity to order and I really wanted him to have the business after I wasted so much of his time the first go round.. it’s been a pretty good, painfully SLOW experience.
im the same as you, the wait has been overwhelming.

so yeah, I’m new at this I’m on my third order and this order is about a week in and it’s going dhl instead of 4px and I’m eager to see how it differs and I’m hoping it will be much better. One thing I know is that at least with dhl I’ll be able to track it better. The tracking with 4px is just ridiculous!!

hang in there!

 

[carking07]

I know it always seems like a luck of the draw, but I got my purchase from InTime so much faster than with Trusty. I can only assume this is anecdotal and try not to draw conclusions. I'm sure there are folks InTime hasn't serviced this weekly but I wonder if my odds are better ordering in the future with my good experience ????

 

[Smokeman01]

I'm on my 3rd order with TT. As far as watch delivery goes and considering the circumstances (COVID-19) - I have no issues. My first 2 orders of watches arrived to the US within 35 days (or sooner) - no complaints! It's looking like my 3rd order will arrive even earlier than that - no complaints!. However, for each watch I have ordered, I have also ordered a boxset. The boxsets are moving forward a a MUCH SLOWER speed (they are shipped separately). In fact, I haven't received my boxsets (2) for my 1st order of watches. I did receive 1 boxset yesterday - but I had ordered 2 (this is for my 2nd order). I have yet to receive a tracking number for the 2 boxsets that were part of my 3rd order although the watches are scheduled to be delivered on 6/3/2020.