- 11/7/18
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I placed my second order with Steve for a VSF Omega Planet Ocean superclone while my VSF Submariner was still in transit. This one was a little more complicated than the first one as I noticed a minor issue after giving QC approval, and, depsite me saying it wasn't a big deal and not to worry about it, the watch was retrieved, reinspected, and rejected by TheOneWatches, and replaced by another they had in stock. So, excellent customer service, they really went above and beyond to make sure I was totally happy with the watch. Again, fantastic communication, great to deal with. The amazing QC pictures allow you to examine the watch in such detail. The timeline is as follows:
Order placed: Dec. 21
Original QC pictures: Dec. 22
QC approval: Dec. 23
I asked a question regarding something I saw on the QC photos: Dec. 25
New QC photos: Dec. 28
Rejected by TD: Dec. 28
I was informed they would replace with another from limited stock: Dec. 29
New QC pictures of new watch: Dec. 29
QC Approval: Dec. 30
Recieved tracking#: Jan 3rd
Watch arrived: Jan 8th
Order placed: Dec. 21
Original QC pictures: Dec. 22
QC approval: Dec. 23
I asked a question regarding something I saw on the QC photos: Dec. 25
New QC photos: Dec. 28
Rejected by TD: Dec. 28
I was informed they would replace with another from limited stock: Dec. 29
New QC pictures of new watch: Dec. 29
QC Approval: Dec. 30
Recieved tracking#: Jan 3rd
Watch arrived: Jan 8th