Second hand will not move on A7750

[pfargo]

Just received a new AP Offshore and the second hand does not move. The 12:00 tiny second is running, and watch is keeping excellent time. The stop/start and reset seem to have no effect.
Any suggestions?

 

[parklanephil]

Just received a new AP Offshore and the second hand does not move. The 12:00 tiny second is running, and watch is keeping excellent time. The stop/start and reset seem to have no effect.
Any suggestions?

The second hand is the 12 chrono dial