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Return/Refund Policy Instructions
We are well aware that purchasing a desired watch is not just a transaction, but also an expectation. That is why theonewatches is committed to providing every customer with a reassuring and reliable shopping experience.
From quality inspection to packaging and shiping, we strive for excellence to ensure that encounter any problems after receiving the goods, we will do our best to handle them properly and protect your rights.
Return Instruction
You can apply for a refund in the following situations.
To ensure smooth returns, please try to keep the protector of the watch intact and avoid wearing it. If you decide to return the package, please contact with us first.
We have detailed guidance on the return process to ensure that the package can be safely returned to the maximum extent possible.
Refund Instructions
We understand the concerns of every customer and are always willing to handle refund requests as flexibly as possible. The following situations where a refund can be applied for:
Please note: After we confirm the refund request, we will arrange the refund for you as soon as possible. We suggest that you provide your PayPal account or BTC/USDT address so that we can efficiently process refunds.
After the watch repair is completed, it will be sent back to you, and you only need to bear the return shipping cost. It is recommended to choose the most economical local shipping method.
Special remind: As most replica watches are not designed for waterproofing, we do not assume any responsibility for any issues caused by water ingress, please understand.
What should I do if the movement of the watch cannot operate after receiving it?
Please review the quality inspection video we provided before shipment. We will not issue products with malfunctions. You can confirm that they match the quality inspection data by comparing the serial numbers. Common reasons may include:
1.Long term transportation causes the watch to stop running, please try manually winding it.
2.Temporary abnormalities may occur during transportation due to vibrations: To avoid high tariffs, packages are generally declared as low value, delivery personnel may not necessarily consider is as a high-value product.
If you confirm that the watch is not functioning, please contact us and we will arrange for repair, replacement, or refund if necessary.
When does the warranty period start counting?
The warranty period starts from the date you confirm receipt and is valid for 6 months.
We are well aware that purchasing a desired watch is not just a transaction, but also an expectation. That is why theonewatches is committed to providing every customer with a reassuring and reliable shopping experience.
From quality inspection to packaging and shiping, we strive for excellence to ensure that encounter any problems after receiving the goods, we will do our best to handle them properly and protect your rights.
Return Instruction
You can apply for a refund in the following situations.
- The received product does not match the quality control pictures.
- The product has obvious functional faults or patent defect upon receipt.
- If you are not satisfied or do not like the product after receiving it (please ensure that the product has not been used and is in good condition)
To ensure smooth returns, please try to keep the protector of the watch intact and avoid wearing it. If you decide to return the package, please contact with us first.
We have detailed guidance on the return process to ensure that the package can be safely returned to the maximum extent possible.
Refund Instructions
We understand the concerns of every customer and are always willing to handle refund requests as flexibly as possible. The following situations where a refund can be applied for:
- Before the order is shipped: You can cancel the order at any time and apply for a full refund.
- Pay $50 to view QC: If you have paid $50 to view QC but can not find a satisfactory style, we will fully refund the fee.
- Product out of stock: If the style you ordered is temporarily out of stock and you are unwilling to wait or replace it with another product, we will process a refund for you.
- Customs detention: If the package is detained by customs through our recommended transportation method, you can choose to refund or resend it according to the negotiation result, and we will protect your rights to the greastest exten possible.
Please note: After we confirm the refund request, we will arrange the refund for you as soon as possible. We suggest that you provide your PayPal account or BTC/USDT address so that we can efficiently process refunds.
Warranty Policy Instruction
We provide a 6-month warranty service for watch movements. If there is a movement malfunction during normal use, you only need to provide photos and video explanations of the problem, and we will provide you with a return address and recommended safe return methods.After the watch repair is completed, it will be sent back to you, and you only need to bear the return shipping cost. It is recommended to choose the most economical local shipping method.
Special remind: As most replica watches are not designed for waterproofing, we do not assume any responsibility for any issues caused by water ingress, please understand.
What should I do if the movement of the watch cannot operate after receiving it?
Please review the quality inspection video we provided before shipment. We will not issue products with malfunctions. You can confirm that they match the quality inspection data by comparing the serial numbers. Common reasons may include:
1.Long term transportation causes the watch to stop running, please try manually winding it.
2.Temporary abnormalities may occur during transportation due to vibrations: To avoid high tariffs, packages are generally declared as low value, delivery personnel may not necessarily consider is as a high-value product.
If you confirm that the watch is not functioning, please contact us and we will arrange for repair, replacement, or refund if necessary.
When does the warranty period start counting?
The warranty period starts from the date you confirm receipt and is valid for 6 months.
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