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Response Time For Questions

Tee-time

Do not accept unsolicited offers
2/7/23
9
2
3
USA
Has anyone recently been experiencing communication challenges with Chazing Time? To be fair, the process has been seamless in prior orders, yet the past 2 weeks have been challenging. I have an outstanding order for a VSF for over 9 weeks without QC pictures and now it's difficult to get a response. Checking to see if anyone else is experiencing the same challenge.
 
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Snooky

Came for the reps, stayed for the banter!
Supporter
Certified
23/11/23
707
2,006
93
UK
Hey mate. I’ve been waiting 2months for QC with ChazingTime, but I’m trusting the process as the model I want isn’t popular (MKF Omega). I’m sure when they have news they’ll reach out, but if there’s no update from the factory then there’s no point in me hounding them.

If you don’t want to wait much longer, I’m sure they’ll let you change to a different model or refund you if you ask them (y)
 
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Jackster

I'm Pretty Popular
Supporter
Certified
8/1/17
1,595
1,315
113
Paradise! (SE Qld)
Lack of communication sucks… unfortunately in this game the response time seems to be very haphazard, but trust in the process it will eventually come to fruition.

if you‘ve ever tried to sell a house with an uncommunicative real estate agent you’ll realise that this current problem is not worth anything to sweat over. Hope you hear something soon. 😉
 
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jack garton

Getting To Know The Place
22/10/14
33
13
8
singapore
Has anyone recently been experiencing communication challenges with Chazing Time? To be fair, the process has been seamless in prior orders, yet the past 2 weeks have been challenging. I have an outstanding order for a VSF for over 9 weeks without QC pictures and now it's difficult to get a response. Checking to see if anyone else is experiencing the same challenge.
the process with CT has always been perfect. I ordered a VSF datejust on 23rd April, I received the QC pics yesterday {4th May} which I approved, and notification for pending shipping today (5th May).
 
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Snooky

Came for the reps, stayed for the banter!
Supporter
Certified
23/11/23
707
2,006
93
UK
Heads-up @Tee-time, I just received my QC and have given the GL. So hopefully you’ll hear something soon (if you haven’t already) (y)
 

ScubaSteve69

Do not accept unsolicited offers
31/1/24
3
1
3
Has anyone recently been experiencing communication challenges with Chazing Time? To be fair, the process has been seamless in prior orders, yet the past 2 weeks have been challenging. I have an outstanding order for a VSF for over 9 weeks without QC pictures and now it's difficult to get a response. Checking to see if anyone else is experiencing the same challenge.
I'm not getting timely responses. It's been 4 weeks since I placed my order and no QC. Getting concerned.
 

Wookie

Known Member
Supporter
Certified
4/3/23
143
210
43
Maryland
I'm not getting timely responses. It's been 4 weeks since I placed my order and no QC. Getting concerned.
Has anyone recently been experiencing communication challenges with Chazing Time? To be fair, the process has been seamless in prior orders, yet the past 2 weeks have been challenging. I have an outstanding order for a VSF for over 9 weeks without QC pictures and now it's difficult to get a response. Checking to see if anyone else is experiencing the same challenge.
 

Wookie

Known Member
Supporter
Certified
4/3/23
143
210
43
Maryland
The trusted dealers are very busy, and they may not respond if there are no updates to provide. Responding to every query could further delay product deliveries. Personally, I've waited six months with just one follow-up message at the five-month mark. These dealers are reputable and reliable, so it's crucial to trust the process for a better experience.
If you've ordered a hard-to-find timepiece, delays may arise as they await production from the factories. Some watches are no longer in production or have limited yearly releases. To receive your order promptly, consider choosing a watch that is more readily available from them. With 30 orders placed, I've learned to simply forget about my order until I hear from them as constantly counting the days can be frustrating.
Essential information is typically available on the website, and understanding these processes can minimize common concerns and queries. New buyers are often directed to specific sections for detailed explanations. Those who engage with this information tend to enjoy the hobby more. Failure to do so can lead individuals to question the ethics and reputation of these trusted dealers, which rarely ends well for the complainer.
Overall, patience, trust, understanding, and proper engagement with available resources are key to ensuring a positive buying experience within the watch community.

Legitimate complaints are promptly addressed and resolved by the trusted dealers (TDs), which I can assure you of. However, if complaints persist due to impatience or a lack of understanding despite available resources, the forum community may express its opinions candidly and create an uncomfortable environment for those who do not utilize the resources provided by RWI.
Personally, I have purchased from all TDs and found them to be reliable. They have effectively resolved issues such as broken watches and other concerns. I am particularly pleased with these individuals who go to great lengths to offer quality products at fair prices while taking risks associated with their operations.
Therefore, I recommend that you remain patient and take the time to review the sections that have been shared with you. By engaging with these resources, you will gain a better understanding of the process, leading to a smoother experience. Acquiring this knowledge will not only enhance your own journey but also contribute to a supportive and positive community atmosphere for all participants involved.

Wookie
 

Snooky

Came for the reps, stayed for the banter!
Supporter
Certified
23/11/23
707
2,006
93
UK
I'm not getting timely responses. It's been 4 weeks since I placed my order and no QC. Getting concerned.
You’ll be fine. They’re TDs for a reason. Out of interest what piece have you ordered? I waited nearly three months from placing the order to receiving, because it was such a niche piece. Patience is key in this game, but if you don’t want to wait you can always reach out to CT and change to a different piece or request a refund (y)