recieved damaged PAM111 V5 from Puretime ; watch does not wind

[hawesom2478]

Hello; So this was my first rep and I was very excited; I recieved my watch from puretime after reviewing the QC pictures; however ofcourse the issue of the watch winding does not show in the picutures because puretime doesn't send video of them actually winding the watch. as soon as I opened the watch, I opened the latch lock and wanted to wind it; but the winding weel in PAM11 felt very wobbly (it would would turn if pushed hard but it won't move the rotors in the movement to wind the watch).

I am new to all this and really don't know what the protocol is... I have sent an email to puretime about it, but I don't know what their response will be?

what is normal in these situations?

I would hate to send it back (specially if i have to pay for shipping back ) and then wait another month+ in limbo,

please advice

thanks

 

[macarone]

Normal thing to do is wait for TD reply.


Sent from my iPhone using Tapatalk

 

[hawesom2478]

I just noticed, one of the screws in the back has come out; it is the blue screw by the two big winding roters

 

[preppyr6]

Talk to the TD first...factor in they're not Bergdorf Goodman and you may have to wait for replies given the nature of this market. If, and only if, you cant reach an agreement...open a help desk ticket with the mods on this site. This is a patience game. If you dont want to ship back, you can talk to the TD about some kind of comp for having a local watchsmith repair it (up to the TD whether or not they offer this).

Generally speaking, opening up a thread on the PAM forum like this won't garner you much help bc 1) nothing we as members can do to help you and 2) enough newbs come on here and rant about a TD demanding their TD status be removed bc of some misunderstanding. NOT saying thats you, just saying it happens often enough.

Anyhoo, good luck, and you can always post your experience in the TD's buyer feedback sub-forum.

 

[schlonz]

why are you opening 2 threads on the same topic?

 

[mysterio]

Normal procedure is
1. Contact the TD and explain the situation.
2. Wait for the reply/instruction.
3. Ask if it's possible to have it repaired locally, otherwise you will have to send the watch back. Terms and conditions vary with each TD.
4. If a resolution cannot be agreed upon, then file a helpdesk ticket.

I would not advise posting any thread prior to following the steps above but then you've already posted. The matter has been discussed enough (for something that should be posted elsewhere).

THREAD LOCKED.