• Tired of adverts on RWI? - Subscribe by clicking HERE and PMing Trailboss for instructions and they will magically go away!

Question on a sale

W

watchbuff

I'm Pretty Popular
13/2/07
2,622
2
0
Hey all
Just getting away from the hoopla of the price fixing scandal for a moment.
Got a question.
I had a Bell and Ross from Ruby and it was brand new , 2 weeks old and a person in another forum wanted to buy iy. Not repgeek, or RWG, it was a car forum actually. I never even took the plastic off the back, you know the factory plastic to protect it. i never even wore it. it was going to everest for a lume when i got an offer on it from a member in another forum.

I do not know this member personally but I posted it for sale and he responded. He sent a money order (yes it was real) and I shipped the watch that afternoon in a padded envelope with extra padding and it arrived 2 days later.

Yesterday, (a day or so affter he got the watch) he emails me that it stops between 40 and 55 seconds. Now Im in a spot. i did not offer a refund, It obvioisly was damaged somehow. Then he tells me well i would it 100 times or so and now it seems to have no power reserve. I did not ship a broken watch. A broken watch arrived but my feeling is possibly the user damaged the watch based on his account. I feel i should give some refund or a total but then i'll get back a useless hunk of shit that i did not break. The other option is maybe he ships it back with insurance and claim the damage then? What say you all?
 
B

brtelec

Respected Member
Advisor
16/8/06
4,599
6
0
Phoenix
Wow Watchbuff, I see your problem. I am not sure how I would handle this. You know for a fact that it was working normally when you shipped it?
 
L

LegendofSpeed

Respected Member
4/5/06
5,722
4
38
Tell him to send it back to you.... if it's not working then refund his money... you can throw another movement in there for cheap and resale... no watch in hand, no money...
 
B

brtelec

Respected Member
Advisor
16/8/06
4,599
6
0
Phoenix
This is a prime example of why I do not hink I would ever sell a rep to someone that did not know exactly what they were dealing with. I would feel compelled to give them their money back also. Well that certainly blows.
 
W

watchbuff

I'm Pretty Popular
13/2/07
2,622
2
0
So LOS, let me get this straight. i have to blow my sale, shell out more $ and time for a watch that left here working perfectly? How is that equitable? I was not looking to make $ but shure not looking to lose it either. He says he will have the watch looked at by someone local in an email i just got 10 mins ago. Maybe I'll replace the movement and pull it all apart but I did not break it is the point? When did I become the warranty ceneter?

If I bought a watch I would not expect the seller to refund the money. Im not sure what to do. He sent a money order in good faith and want to be fair, but not be stupid either.

My gut says let him deal with it or send it back with insurance and let the Post Office the likely culprits pay for it.
 
B

brtelec

Respected Member
Advisor
16/8/06
4,599
6
0
Phoenix
Well if he has already offered to deal with it locally, tell him "That sounds great, keep in touch." :D
 
W

watchbuff

I'm Pretty Popular
13/2/07
2,622
2
0
Im with you on that. But if it lands on my doorstep in a package then what?
 
B

brtelec

Respected Member
Advisor
16/8/06
4,599
6
0
Phoenix
Hey if he sends it back try to fix it and send it back. If he wants to do the insurance dance, I would insure it and send it back to him and let him claim it.
 
L

LegendofSpeed

Respected Member
4/5/06
5,722
4
38
Well... the first thing in my mind is how you are going to run the insurance dance with a replica watch.... and you're having a third party act as an accomplice with you in a federal crime for, at most, $2-300???

It being a B&R, you can get a movement for $50 tops... cut your loss and move on... or offer to discount the watch....

You, as a seller, have an obligation to get the item sold to his doorstep in the condition in which you sold it.... trust me, i've taken about $500 in hits in the last year but that is the proper thing...

Or you can tell the guy piss off....
 
W

watchbuff

I'm Pretty Popular
13/2/07
2,622
2
0
Im not one to tell the guy to piss off. At this point I hope he gets it fixed. I want to be the nice guy but there is a grey area of nice guy and Schmuck.

True about claiming it. I forget sometimes. So if we camnnot offer insurance (I did on my Frankenjust though) The risk seems to be with the buyer. Maybe if he gets it fixed locally I'll refund some $. But I don't feel right even doing that.

The point is a perfectly good watch left here. I would swear on it. And, a "twitchy' watch arrived there. I have no idea what happened inbetween or what he was thinking manually winding it 100+times. To me , ths biz side of Vinny says- you break it you bought it, and after you bought it and you break it.... so sad too bad.
 
B

brtelec

Respected Member
Advisor
16/8/06
4,599
6
0
Phoenix
The whole claiming a rep thing is exactly why I would not be willing to claim it on my end.
 
W

watchbuff

I'm Pretty Popular
13/2/07
2,622
2
0
I hear ya.
Im just hopiong he deals with it on his end because im not a warranty company. This is why I don't want to really buy n sell anymore for shit like this.
 
K

KBH

Mythical Poster
1/11/07
7,168
43
48
If you bought a watch and it showed up not working, what would you expect the seller to do? I think you'd have a different attitude if the shoe was on the other foot.

I'd have him fix it and at least offer to pay 1/2 at minimum. If he bitched I'd say send it back give him a refund.
 
B

brtelec

Respected Member
Advisor
16/8/06
4,599
6
0
Phoenix
As I said it is a pickle. I bought a PAM 036 about a year ago from another member and it arrived DOA. The balance spring was no longer attached to the cock. I did not expect the seller to take care of this, it could have been damaged in shipping. However, I know what to expect in this hobby. That was why I said I would never sell outside of the rep owners. I see the problem to be should, Watchbuff have to take different expectation of the buyer into account because he is dealing with someone that does not know what to expect. That is a question only he and his conscience care answer. I would not have put myself in this situation, but I do not honestly know how I would handle it because it is not my cash we are talking about.
 
L

LegendofSpeed

Respected Member
4/5/06
5,722
4
38
Why not buy a DG movement and have it shipped to his house... he can have his local guy install it and problem solved....
 
B

brtelec

Respected Member
Advisor
16/8/06
4,599
6
0
Phoenix
That is a good idea Legend and for what it would cost WB could get out relatively unscathed.
 
S

sconehead

I'm Pretty Popular
3/12/07
1,748
3
0
KBH said:
If you bought a watch and it showed up not working, what would you expect the seller to do? I think you'd have a different attitude if the shoe was on the other foot.

I'd have him fix it and at least offer to pay 1/2 at minimum. If he bitched I'd say send it back give him a refund.
Click to expand...
Good advice,,, :wink:
 
K

Klink

Banned member, the goat does not approve
Banned
15/3/06
9,828
0
0
Expecting smoothness always

never to take a loss..

well, that is one way to go through the world

Condolences on a rep deal gone wrong

Life is Good!

Klink

:D

Soda machines on millitary installations are strapped to the wall

because it has happened many times prior to that where people became

enraged at the machine for not working (no product dispensed, money lost, etc)

So they, in anger, rocked and tilted the machine.. and on many occasions they

were so successful in so doing that the machine fell over

on them, and death by crushing happened.. was not happy result to their anger..
 
Y

Yannou

Senior Member
10/2/07
5,723
8
38
EU
and if he tries to ship it back to Ruby directly...maybe she may help you.. :roll:
 
You must log in or register to reply here.
Top Bottom