Question about FEDEX shipping?

[SPYTRADER]

Hi Guys, just wanted to ask a quick question about shipping. I'm from CA, USA, Have any of you had your order shipped by pure time via FEDEX? And if yes how long did it take to receive your watch from Puretime?

I ordered from several TDs in the past who used DHL and FEDEX and they came quickly within 7 days and at most 2 weeks. This is my First time ordering with Puretime, and I understand there have been lockdowns recently, and we have to wait a bit more which is okay, I have been pretty patient waiting 3 weeks for QC and after approving the QC I'm now entering the fourth week of waiting for delivery. This whole buying process has been 6 weeks total so far. In my case, I received my tracking number and it has not updated once in nearly 3 weeks, its still stuck in pre-shipment.

Just want to know if I should contact puretime at this point, I'm not sure if its still in transit or if the parcel is lost or seized or if its still on its way. Usually if we pay more for track and trace express shipping we would expect better service. Would be nice to get some kind of update on the location of the parcel. At this point not sure what to expect, maybe it arrived in the U.S. but its stuck at customs or maybe its lost at some sorting warehouse. Anyways will keep you guys updated.

 

[bart_dood]

Yeah I'm in norcal and same problem, according to puretime they shipped 13th or 14th of March. Tracking number goes nowhere and FedEx hasn't received any details yet. I'm pissed off about the whole thing

 

[SPYTRADER]

Yeah same. Like im all good waiting but would be nice to know if the parcel made it to the US at least or if its still stuck in Shenzen

 

[BeastLansing26]

I’m in the exact same position. Says shipping label created on 3/17 but then no status updates at all. I have emailed them twice and they just tell me to wait several more days and then try and track it. I have no idea what is going on.

it actually makes me feel better that you guys are having the same problem. Surely they all can’t be seized, right?

 

[SPYTRADER]

Yeah got the same response today by email telling me to wait a few more days. I'll wait till end of the week before attempting to contact them again. I understand this is not amazon and we have to wait longer, and the whole lockdown in Shenzhen makes sense for the reason for the delay. But would be nice if they could try to locate the parcel on their end especially if we are not getting any tracking updates. I have nothing against pure time, their service has been great and straightforward during this buying process. its just this delay with no info or updates that's getting to our heads.

 

[wayfarer]

Still a huge backlog after CNY is my guess. They still operating with 2-3 weeks for QC. Still waiting for a shipment I ordered 2/8.
Miro gave me QCs and tracking number within 5 days a week ago.

 

[SPYTRADER]

Ye I also got an ZF AP order from Miro coming in. The guy is quick, although communication is slow.

 

[jbh1229]

Man.....same exact situation. I ordered back in February and have been stuck on "Label Created" at Fedex since 3/17. It's not like they give you any updates either just say continue to hold on for a few days. It seems pointless because I was going to order a few more watches but probably not anymore.

 

[40mm]

It is very likely because of the Covid shutdowns. At least you have a decent shipping company. 4px and EMS have been known to lose packages.

 

[SPYTRADER]

Wonder if Puretime uses another shipping company to ship to FEDEX in the states. If they do maybe they have a tracking number for the parcel for that specific shipping company.

 

[dk2852]

My order was supposedly shipped by Fedex. However it doesn't show up in the Fedex system, and appears to be a USPS tracking number.

USPS also states "Currently awaiting package," when searching the tracking on their website. At this point I'm assuming it will be delivered by USPS when it arrives in the states.

 

[SPYTRADER]

Yeah I got the same thing on my tacking number as well, when I put it into USPS it also tells me currently awaiting package. Shows up on both USPS and FEDEX system. I understand that this may be part of FEDEX smartpost

 

[BeastLansing26]

My shipping label says it was created in Carson, California and will be delivered to me in Michigan. This leads me to believe that they use another carrier to get it to the US and the FedEx ships it when it arrives stateside?

 

[SPYTRADER]

Yeah same here, Carson, CA. Gonna give it another week, then I'm just gonna go with the assumption the package is lost in the mail then. Placed an order with Mirotome 6 days ago with free shipping and got my QC the next day and parcel shipped the following day. Tracking on that order gets updates nearly everyday now. Meanwhile we paid for express and tracking shipping and we got no updates at all. I find it pretty funny.

 

[puretime]

Sorry for all the delays about the recent shipments. Shipping company says the shipments which were shipped between 10th-11th are already updated .The rest should be updated gradually in the following a few days. Please give some more time. Thank you

 

[SPYTRADER]

Thanks for the update! I will wait a few more days and let you know if the tracking updated. If not I will let you know.

 

[jagluvr]

Same situation here, ordered late February and got a tracking number on March 13th but it says "Pending" Elena from Puretime said its due to Covid.
K

 

[Timmer]

Add me to the list, albeit 2 weeks later in the process from Puretime, ordered Mar 3, paid via Wise (first time to use this payment method) rec'd confirm of pmt Mar 9. QC rec'd and GL'd Mar 25. Fedex tracking # rec'd Mar 28 - destination Conus. I also have 2 other orders in-process from another TD, ordered Mar 1 and Mar 9, both are behind in the process of my Puretime order.

As a comparison (FWIW), I purchased a Noob Hulk V12 from AliEx Jan 6 and rec'd Jan 25 (13 business days) - this was before I became aware of RWI and TD's.

As to the Covid-19 delays, what I've read was that Shenzhen, and the Guangdong Province was locked down (factories idled) - for 1 week March 15 through March 20 - so I'm told this created a "backlog issues" as factory orders continued to come in. It's my understanding, and we should be grateful (from a rep buyers POV) that the rep industry is Shenzhen, and not Shanghai.

 

[SPYTRADER]

Yeah I think we are just gonna have to "wait" a few more days now. My order from Miro I placed last week looks like it will be arriving next week. But still waiting on the puretime order to come in.

 

[DMG35]

Add me as well. Kind of disappointed as I’ve ordered from other vendors in China and have gotten updated tracking and even received items AFTER I got tracking information from Puretime. Will probably be my last purchase from them I think as I got my tracking information a month ago and it has never progressed past “shipping information sent to carrier” on FedEx.

Its not a huge deal, and I know the response is “wait some more days” but that seems like its going to be the response 6 months from now when there is no movement on the tracking then either.

Oh well, live and learn.