Hi everyone, i dont know if this is the right place where to place this issue, but i dont know where to post it, so i am in the search of a of advice. The thing is that I am having an issue with a TD from wich I bought a watch about a month ago.
After sending the QC pictures and accepting them, a week after, they gave me the tracking number.
The issue is, that this tracking number hasnt change at all for the next 19 days!, and it is only the information that the parcel was created, not even held to the carrier. I contact him and told me not to worry (after two days, and seeing him conected many times, but message unread) , but no solutions.
I called the the Carrier company, and told me that nothing has been held to them, and even worst, that since the tracking number was not used, is close to dissapear and be marked as, not sent.
I am a bit worried about this, so, i dont know if theres anywhere i should post the info and the screenshots of all this thing going on, or if I have to contact a moderator so to show him by PM the case. Anyway, thank you very much for the help.
ND!!
After sending the QC pictures and accepting them, a week after, they gave me the tracking number.
The issue is, that this tracking number hasnt change at all for the next 19 days!, and it is only the information that the parcel was created, not even held to the carrier. I contact him and told me not to worry (after two days, and seeing him conected many times, but message unread) , but no solutions.
I called the the Carrier company, and told me that nothing has been held to them, and even worst, that since the tracking number was not used, is close to dissapear and be marked as, not sent.
I am a bit worried about this, so, i dont know if theres anywhere i should post the info and the screenshots of all this thing going on, or if I have to contact a moderator so to show him by PM the case. Anyway, thank you very much for the help.
ND!!