Payment sent/ nobody answer my emails

[fitipaldi]

Hi,

I sent a payment for 2 watches 14 days ago. I sent 2 emails asking for receipt confirmation and I didn't recieve any answer. This friday and also include sales puretime email, and nothing either.

@puretime could you help me please? once you answer I can PM my order number and details

 

[Grapeshot]

Are you certain that you ordered from the genuine PT site?
There is a specific mail they use for such enquiries > [email protected]

 

[Caboose]

What is the URL of the website you ordered from?

 

[il postino]

Are you certain that you ordered from the genuine PT site?
There is a specific mail they use for such enquiries > [email protected]

member since 2010, I think he knows what he's doing

 

[Caboose]

member since 2010, I think he knows what he's doing

Sometimes the old URLs get scalped by scammers, maybe he had an old URL? You never know.

 

[il postino]

Sometimes the old URLs get scalped by scammers, maybe he had an old URL? You never know.

I don't know bro,It seems strange to me

 

[fitipaldi]

All communication has being through Alice ([email protected]) and Marie ([email protected]), following her instructions to send the money.
The question is directed to whoever of Puretime is owning the account here @RWI. So, please @puretime could you help me?

 

[puretime]

I am afraid to say we didn't get any emails from you. Please send the payment details to the PM, thank you very much

 

[fitipaldi]

@puretime: it seems your team is not telling the truth....
I sent emails the following dates (I took the information from my email sent box)
1. to Alice ([email protected]) Tuesday 2024-02-20 11:56 AM NY ET
2. to Alice ([email protected]) Thursday 2024-02-22 7:53 AM NY ET
3. to Marie ([email protected]) Thursday 2024-02-22 7:55 AM NY ET
4. To Marie and Alice Saturday 2024-03-02 12:35 AM NY ET
5. To Marie and Alice today, Tuesday 2024-03-05 8:58 AM NY ET

​

So please tell your team to check your email properly...

 

[puretime]

This shows we really didn't get any emails recently from you. Please PM me the payment details if you have paid, thanks

 

[Grapeshot]

OP - Could your service provider be blocking them? Have you received responses from PTs mailboxes in the past? Something odd here.
Have you tried flagging your outgoing mails with indicators to request delivery receipt and read receipt?

 

[puretime]

Also, you may try to resend the email with a different subject (without any words of "WU","MG" or "payment") Or, just PM me the details.

 

[Karbon74]

OP, just PM the details.

There has been occurrences where the China Great Firewall randomly blocks outlook and gmail

speaking not just from RWI stuff but on other personal and business transactions

 

[fitipaldi]

That's very very weird... we had fluid email exchange with Marie and Alice from my email account, and when I sent payment info all the sudden you stopped receiving my emails? I will send information from another email account

 

[puretime]

when I sent payment info all the sudden you stopped receiving my emails

This happens sometimes. but luckily we have recieved your email from gmail now. We will get back to you soon

 

[fitipaldi]

ok, thanks!!
I never heard before this kind of intromission of a government in people's privacy... it is really scary.
@puretime you should make a disclosure/note to advise customers about this kind of 'issue' in communications.