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FAQ on ORDERING PROCESS & PAYMENT MODES. You can also inquire more details directly with us via email at [email protected] if you don’t see something covered here.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all kinds of credit cards like VISA/MasterCard/ Amex etc., Bank Wire Transfer and Western Union, Bitcoin and MoneyGram.
WHICH CREDIT CARDS DO YOU ACCEPT?
We accept most available credit cards like VISA, MasterCard, Amex and many others.
WHEN WILL MY CREDIT CARD BE CHARGED?
Your credit card will be charged once you use the Special Payment instructions that we sent you. It is an immediate payment receipt and we will process the order within 12 hours or less and inform you of that. In the event that payment has any issues, we will inform the customer of the problem via email.
WHAT IF I WANT TO CANCEL MY ORDER?
If you have not paid for your order yet, please do not pay for it. We cannot remove it from your order history, but that’s not a problem. If you have already paid for your order, please contact us via email and we will arrange to process a refund within 12-24 hours. Please note that once QC pictures have been arranged for you, the order cannot be cancelled at all.
WU & BANK TRANSFER POLICIES & DISCOUNTS:
DO YOU OFFER A DISCOUNT ON MY PURCHASE IF I USE WESTERN UNION, BANK TRANSFER OR BITCOIN?
Yes we do! You will receive a 5% discount for paying via Western Union, Bank Transfer or Bitcoin.
WHAT IS THE PROCESS IF I WANT TO PAY VIA WESTERN UNION OR BANK TRANSFER?
When you select either of these options when checking out, you will receive via email the relevant information to complete your payment via the Western Union, Bank Transfer or Bitcoin.
PAYMENT MODES:
CREDIT CARD (MASTERCARD or VISA)
We accept Credit Card payments directly on our website. Our website is 100% SSL secured. No information on your payments are saved or collected on our website.
**There will be an 8-10% transaction fee charged by the online payment processor, for cross-border transaction and administration fee. The fee will be charged regardless of types of currency cards used.
WESTERN UNION (5% DISCOUNT)
By using this payment method and you will get 5% discount on your order. Discount coupons cannot be used with this payment method. We will confirm your ordered items are in stock and will send you the WU information within 12 hours or less.
BANK TRANSFER (5% DISCOUNT)
By using this payment method and you will get 5% discount on your order. Discount coupons cannot be used with this payment method. We will confirm your ordered items are in stock and will send you the bank account information within 12 hours or less.
BITCOIN PAYMENT (5% DISCOUNT)
By using this payment method and you will get 5% discount on your order. Discount coupons cannot be used with this payment method. We will confirm your ordered items are in stock and will send you the bank account information within 12 hours or less.
DISCOUNT COUPONS
Sign up for the Trusty Time weekly newsletter to receive discount coupons. With discount coupons you can save more on your new purchases.
WHAT HAPPENS AFTER YOU PAID FOR YOUR WATCH:
HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
It takes approximately 12 hours or less for us to verify your payment via credit cards before we can move on to the next step. The 12-hour time frame may vary for WU, Bank Transfer and Bitcoin payments.
After your payment has been confirmed we will then send you QC (Quality Control) pictures of the actual watch you will be receiving, along with time accuracy using a Timographer (For Mechanical watches ONLY, Quartz watches will not have this). You can read more details under the QC Assurance page on our website.
From the point of receiving the pictures you will have a 24-hour time frame to respond to the QC email and authorize us to send out your order to you. If you do not respond to the QC email within 24 hours we will take this as your approval and ship the order out to you. If there are discrepancies with the QC pictures on the watch, make sure you reply with highlighted issues on the QC picture itself so we can show to Factory and get it resolved. Please be advised that QC pictures are used to verify that watch is correct model and OK before shipment. It is NOT USED to review and consider for change/exchange or refund at all. We always sell the watches as shown on the website.
You will then receive an email with a tracking number from our shipping department so you can track your order’s progress.
ORDERS FOR PARTS (BUCKLES, SCREWS, ETC.) & CUSTOM ORDERS:
I WANT TO ORDER PARTS FOR MY WATCH THAT ARE NOT LISTED ON THE WEBSITE, WHAT DO I DO?
The first step would be to contact via email to find out if we can get the item/s and the cost of the items parts. Most of the time, we will quote the prices with airmail shipping fee inclusive. We will then send you simple payment instructions that can be easily completed and paid within minutes.
**Special Note: Parts & Accessories that we sell are not covered by any warranty at all. We will always make sure the parts purchase is brand new and free from defects.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all kinds of credit cards like VISA/MasterCard/ Amex etc., Bank Wire Transfer and Western Union, Bitcoin and MoneyGram.
WHICH CREDIT CARDS DO YOU ACCEPT?
We accept most available credit cards like VISA, MasterCard, Amex and many others.
WHEN WILL MY CREDIT CARD BE CHARGED?
Your credit card will be charged once you use the Special Payment instructions that we sent you. It is an immediate payment receipt and we will process the order within 12 hours or less and inform you of that. In the event that payment has any issues, we will inform the customer of the problem via email.
WHAT IF I WANT TO CANCEL MY ORDER?
If you have not paid for your order yet, please do not pay for it. We cannot remove it from your order history, but that’s not a problem. If you have already paid for your order, please contact us via email and we will arrange to process a refund within 12-24 hours. Please note that once QC pictures have been arranged for you, the order cannot be cancelled at all.
WU & BANK TRANSFER POLICIES & DISCOUNTS:
DO YOU OFFER A DISCOUNT ON MY PURCHASE IF I USE WESTERN UNION, BANK TRANSFER OR BITCOIN?
Yes we do! You will receive a 5% discount for paying via Western Union, Bank Transfer or Bitcoin.
WHAT IS THE PROCESS IF I WANT TO PAY VIA WESTERN UNION OR BANK TRANSFER?
When you select either of these options when checking out, you will receive via email the relevant information to complete your payment via the Western Union, Bank Transfer or Bitcoin.
PAYMENT MODES:
CREDIT CARD (MASTERCARD or VISA)
We accept Credit Card payments directly on our website. Our website is 100% SSL secured. No information on your payments are saved or collected on our website.
**There will be an 8-10% transaction fee charged by the online payment processor, for cross-border transaction and administration fee. The fee will be charged regardless of types of currency cards used.
WESTERN UNION (5% DISCOUNT)
By using this payment method and you will get 5% discount on your order. Discount coupons cannot be used with this payment method. We will confirm your ordered items are in stock and will send you the WU information within 12 hours or less.
BANK TRANSFER (5% DISCOUNT)
By using this payment method and you will get 5% discount on your order. Discount coupons cannot be used with this payment method. We will confirm your ordered items are in stock and will send you the bank account information within 12 hours or less.
BITCOIN PAYMENT (5% DISCOUNT)
By using this payment method and you will get 5% discount on your order. Discount coupons cannot be used with this payment method. We will confirm your ordered items are in stock and will send you the bank account information within 12 hours or less.
DISCOUNT COUPONS
Sign up for the Trusty Time weekly newsletter to receive discount coupons. With discount coupons you can save more on your new purchases.
WHAT HAPPENS AFTER YOU PAID FOR YOUR WATCH:
HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
It takes approximately 12 hours or less for us to verify your payment via credit cards before we can move on to the next step. The 12-hour time frame may vary for WU, Bank Transfer and Bitcoin payments.
After your payment has been confirmed we will then send you QC (Quality Control) pictures of the actual watch you will be receiving, along with time accuracy using a Timographer (For Mechanical watches ONLY, Quartz watches will not have this). You can read more details under the QC Assurance page on our website.
From the point of receiving the pictures you will have a 24-hour time frame to respond to the QC email and authorize us to send out your order to you. If you do not respond to the QC email within 24 hours we will take this as your approval and ship the order out to you. If there are discrepancies with the QC pictures on the watch, make sure you reply with highlighted issues on the QC picture itself so we can show to Factory and get it resolved. Please be advised that QC pictures are used to verify that watch is correct model and OK before shipment. It is NOT USED to review and consider for change/exchange or refund at all. We always sell the watches as shown on the website.
You will then receive an email with a tracking number from our shipping department so you can track your order’s progress.
ORDERS FOR PARTS (BUCKLES, SCREWS, ETC.) & CUSTOM ORDERS:
I WANT TO ORDER PARTS FOR MY WATCH THAT ARE NOT LISTED ON THE WEBSITE, WHAT DO I DO?
The first step would be to contact via email to find out if we can get the item/s and the cost of the items parts. Most of the time, we will quote the prices with airmail shipping fee inclusive. We will then send you simple payment instructions that can be easily completed and paid within minutes.
**Special Note: Parts & Accessories that we sell are not covered by any warranty at all. We will always make sure the parts purchase is brand new and free from defects.
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