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Outstanding aftercare experience

Mr Mycelium

Getting To Know The Place
21/4/24
62
57
18
Some of you may have read my recent review about buying a VSF Yachtmaster 12262 rhodium from Elliott.

Unfortunately, soon after receiving the watch, I noticed it was running super fast. Then stopped working completely. This was no fault of Elliots and reps are reps afterall. I messaged him via WhatsApp and he told me he could have a shop in the UK correct it for free for me.

I sent it to the address he provided and within a few days I have received a video of the watch fixed and running perfectly.

It has been posted back to me and scheduled to arrive tomorrow.

I couldn't be happier with this level of customer care and service. 10/10 from me.